Sort service desk tickets by multiple columns
not so much improve, more like bring back the old that used to work well
I used to be alble to sort ticket by multiple columns. ie. sort first by due date, then by ticket owner (see link below)
However this stopped working once I updated from 5.4 to 5.5
Travan Greenbank commented
You should be able to click on the column heading to sort the columns with a drop down to order the sort. In a modern product you shouldn't have to write SQL to sort. This is critical as I need to see all tickets, not just my own, and would like to see them sorted by status, then priority.