Sort service desk tickets by multiple columns
not so much improve, more like bring back the old that used to work well
I used to be alble to sort ticket by multiple columns. ie. sort first by due date, then by ticket owner (see link below)
http://vankace/adminui/ticket_list.php?QUEUE_ID=2&ORDER[]=sort_DUE_DATE&ORDER[]=SORT_OWNER_NAME
However this stopped working once I updated from 5.4 to 5.5
22
votes
Alex Lam
shared this idea
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Travan Greenbank
commented
You should be able to click on the column heading to sort the columns with a drop down to order the sort. In a modern product you shouldn't have to write SQL to sort. This is critical as I need to see all tickets, not just my own, and would like to see them sorted by status, then priority.