Service Desk: Set attachment as required
Upon using Dell Kace ticketing for job requests, attachment was not rarely used by the submitters. The Service desk must view at the real requests of the submitters.
The settings for attachment field was not there on Customize Fields and Layouts. Please set the attachment field as required.
Anonymous shared this idea
under review · Nick Buonpastore responded
This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
Donna F commented
I would also like to have the ability to hide the attachment field or set the type of attachments allowed.
we need this also...