Create Global Custom View for all users/admins to search tickets on in the service desk
We would like to create and deploy custom views to search for specific categories or state. This can already be done on an individual basis, but we would like to apply this as a custom view for all users under a specific user label.
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J. Bautista commented
This would be so great. Setting a default custom view for a new user to the system would be ideal, since we have lots of rotating student staff.