Read/ Write/ Hide Permissions per Queue within User Console
I have multiple queues within my service desk; Technology, Loan Ops, Accounting. I need all users to be submitters to Technology, for purposes of email ticket creation, while having only read access to Technology within the User Console.
However, I also need some of these users to have submitter (Write) permissions to the Loan Ops and Accounting Queues within the User Console.
So I think there should be a way to define read/ write/ hide permission per queue within the Service Desk User Console regardless of submitter settings.
Patrick Krivoniak
shared this idea
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Scott R. Barton
commented
This would be great! I have technicians that I would want to be able to manage templates and processes for their queue, but not other queues. More granular control over these permissions would be wonderful!
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JFangman
commented
This is the exact type of access we need as well! I have been trying to find a work-around to make this happen. It would be nice if even the labels had the ability under 'user' to define the read/write/hide permissions. Then I could give a user write ability for a queue, but then be able to add a label for that same user to have 'read' permissions for all tickets in that same queue. Right now the only 'read' option is for 'read only administrators' role, but there is no way to lock it down to a particular queue, besides the fact that they have to login as an admin.