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How can we improve the SMA?

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Jira integration

We use both Jira and K1000 helpdesk.
We use Jira for long term tasks and kbox for Service Requests and Incidents.

Being able to make a sub-task in Jira which has a corresponding kace ticket would be a huge benefit.

Example:
One of our long term tasks which is in Jira is End of Life for Windows Server 2003.
Each server which needs to be upgraded should have its own kace ticket. This ought to be as simple as making a sub task in Jira and defining that that subtask is in kace. When the kace ticket is closed the subtask in Jira is closed.

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Magnus Hustveit shared this idea  ·   ·  Report…  ·  Admin →
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  • Schrempf Christian commented  ·   ·  Report

    Hello,

    please add this feature. At this time, we have many asks for this.

  • Frances commented  ·   ·  Report

    please add

  • kiwiblue commented  ·   ·  Report

    I have the same issue. I would like to create a Jira ticket from KACE should it be required to be entered into our Scrum/KANBAN

    Any ideas?

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