Make Owner list in View By: menu shorter/sortable
Our Service Desk has 100+ ticket owners, for some queues. When the Owner option is highlighted in the View By: menu, it generates a ridiculously enormous menu list. Could this be turned into a shorter scrolling list (eg http://codepen.io/larrygeams/pen/feoDc), or better yet have a search box like it has in the individual ticket view.
David
shared this idea
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Sharay Angle
commented
It is great to have the options but we should be able to hide the options from the admin side for ticket owners. As an admin, I know what the ticket owners need in our company and if I were able to hide the options our company does not need, that would be great.
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Janet Herz
commented
With the recent upgrade to 6.3, the Ticket View By pull down option is very long. At a minimum, can the custom views we created be listed at the top. Secondly, when using the View By Owner, instead of giving you only the Active tickets, it is giving me all Tickets including closed.