Skip to content

How can we improve the SMA?

← KACE Systems Management Appliance (SMA)

Edit multiple tickets at once

It would be helpful to have the functionality to edit and/or close multiple tickets at once.

There's many times that we have multiple tickets related to the same issue. With the multi edit ability, i would be able to select tickets i want to edit from the tickets page and choose edit from the Choose Action drop down.

Here i could add a comment, change the status and etc while effectively enabling me to close multiple tickets without have to go directly into each one.

29 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Ryan Blake commented  ·   ·  Report

    This would be very helpful to have because we run into these issues often and want to quickly update everyone with the status of a main ticket that we can maintain or have a way to group these tickets for easy updating.

  • Anonymous commented  ·   ·  Report

    I recently had a Technician asking me the same question, can this be done?

KACE Systems Management Appliance (SMA): Service Desk

Categories

Feedback and Knowledge Base

(thinking…)