Edit multiple tickets at once
It would be helpful to have the functionality to edit and/or close multiple tickets at once.
There's many times that we have multiple tickets related to the same issue. With the multi edit ability, i would be able to select tickets i want to edit from the tickets page and choose edit from the Choose Action drop down.
Here i could add a comment, change the status and etc while effectively enabling me to close multiple tickets without have to go directly into each one.
Ryan Blake commented
This would be very helpful to have because we run into these issues often and want to quickly update everyone with the status of a main ticket that we can maintain or have a way to group these tickets for easy updating.
I recently had a Technician asking me the same question, can this be done?