Knowledge base article attachments not showing up in ticket
I created some knowledge base articles with attachments. The attachments show up fine when i look at the kb however when i attach the kb to a ticket the attachment does not show up anywhere.
i was told by kace support to copy the link of the attachment into the kb and that half works but does not work for the mobile app.
10
votes
Jordy Nipius
shared this idea
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Jordy Nipius
commented
i was told this is the fix but its more of a work around. It would be cleaner if the attachment showed up properly.
https://support.software.dell.com/k1000-systems-management-appliance/kb/114233
it does NOT work on the mobile app.