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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

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How can we improve the SMA?

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26 results found

  1. more custom data fields in user import

    We have custom reporting from the kbox database and would like more fields to be able to be imported than the stock 16. These should be listed as more custom fields.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  2. Allow admins to change the width of the label in a support ticket, not just the fields.

    You can change the width of the fields that the user fills out, but the labels are held to a certain width which forces some labels to show up on two lines appearing very crowded and unprofessional.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  3. Allow processes that are contained within a single ticket

    Current processes are great for times when there discrete individuals with discrete tasks. I'd like processes (or whole separate feature) that allow process-like stages (approvals, default comments, changed fields, new due dates, etc.) but where all this occurs in a single ticket.

    An example use case would be something routine that can't be finished in a single interaction. So maybe the help desk gets the ticket, maybe uses a canned "Hey thanks for your ticket, x will happen now", the process state changes to update owner, due date, auto-filled comments relevant for step B of the process, etc.. Then once…

    4 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  4. Have the Service Desk widgets bring the actual ticket details

    Enhance the Service Desk Widgets feature by clicking on it and have it bring the actual tickets

    4 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  5. Email All Service Desk Users or subset based on tags

    Not everyone has an Exchange Server or GAL and it would be helpful if there was similar functionality built into Kbox. It would be very similar to the Alerts feature, but instead of "Deploy to All Machines" you would have the option to send to all users. Just like you can limit the broadcast to groups based on tags it would be nice to be able to limit the emails sent in the same way.

    1 vote
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  6. Display Queue name on Service Desk Email Notifications configuration page

    When editing email templates, it would be extremely helpful to have the name of the Queue listed at the top of the page. When making updates to templates in multiple queues, it's easy to forget which one you are in (for example, if you get interrupted). When that happens, you have to cancel your changes to find the queue name and then start all over again.

    1 vote
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    under review  ·  2 comments  ·  Service Desk  ·  Admin →
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