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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

Please tell us how you’d like to see the KACE Systems Management Appliance product improved!

How can we improve the SMA?

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2 results found

  1. Smoother vnc implementation

    From vnc built into client, to one click ability to log into client computers, to firefox ability to launch vnc

    312 votes
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    20 comments  ·  Remote Control  ·  Admin →
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    completed  ·  Ken Galvin responded

    Completed in 8.0
    Machine actions are enabled to go through the agent, so IE is no longer required.

  2. Dell KACE integrated Remote Control Solution

    Dell KACE likes to tout integration with Bomgar and other various remote support utilities making it more or less remote support agnostic. Integration is good and fine, but why not have a built in remote support option that allows an end user to request remote support immediately when they log a ticket? Many of the products in KACE competes with come with their own remote support solution that works with the same agent used for management. It would make sense that KACE have the same while allowing integration for those set on a specific product.

    194 votes
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    12 comments  ·  Remote Control  ·  Admin →
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    completed  ·  Ken Galvin responded

    This has been completed by seamlessly integrating with a 3rd party partner

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