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KACE Systems Management Appliance (SMA)

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How can we improve the SMA?

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4 results found

  1. Support for Dell hardware (SNMP) and transfer to the inventory

    Since almost every SNMP tool is able to access the Dell enterprise MIB i really wonder why THE Dell tool does not support it's own systems. (K1000 can only access the standard MIB!). Dell would only have to add the Dell enterprise MIB, which should be no effort at all.

    What I want in the end:
    Scan for SNMP devices like Switches, Printers, etc... and add them to the inventory automatically.
    Essential information: Device name, IP, Model, Service Tag

    Otherwise you would have to enter the information by hand. Especially the service tag is needed to get the Dell service…

    33 votes
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    completed  ·  3 comments  ·  Agentless  ·  Admin →
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  2. MIB file upload for use with SNMP monitoring/inventory.

    The Webinar on the K1000 v6.3 features showed SNMP monitoring of devices using OIDs entered by hand. Having to locate, identify, test, then hand enter an OID is not convenient and very time consuming. Most devices that use SNMP have MIBs files available detailing their use of OIDs.

    I want to be able to import a MIB file, apply this to one or more devices for SNMP monitoring and/or inventory, then choose from the labels found in the MIB for the OIDs rather than having to enter the OID I want to use manually.

    It would be even nicer if…

    29 votes
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    1 comment  ·  Agentless  ·  Admin →
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  3. Implement an on-demand 'ping health check' against machines not checking in correctly.

    It's not uncommon for us to have machines that stop checking in, although they may (or may not) show a green AMP connection. It's also not unusual to ping these machines and find they're actually up and running. At this point stopping and restarting the KBOX service remotely corrects the issue 90% of the time. It would be nice to have a quick view of MIA machines and be able to run some sort of automated 'ping check' against a selected group to compare that result against the fact they're not reporting. If the ping result is positive then perhaps…

    2 votes
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    0 comments  ·  Agentless  ·  Admin →
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    completed  ·  Ken Galvin responded

    v6.3 has introduced several health checks in the agent and server side to restart the agent automatically. This has eliminated the need for the ping health check requested.

  4. Check open ports from the K1

    There is currently not a way from the K1 webui to check if ports are opened or not from the K1 webui's troubleshooting tools.

    For example, if I wanted to see if port 389 is opened or not to my AD server, if no tool to check directly from the K1.

    1 vote
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    0 comments  ·  Agentless  ·  Admin →
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    completed  ·  Ken Galvin responded

    This is available now via Discovery. Just input the IP Address and the Port Scan information and run it (or schedule it)

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