KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1424 results found
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Granting Permissions
Current permissions on the adminui side are too simplistic, they give too much control. I have helpdesk staff that need the ability to launch Scripts, manage Computer Inventory, and add/edit things in Assets. We are a smaller IT shop, which is the reason our staff has more than tickets to do.
I'll use the Assets tab as an example. I need the ability to give some users the ability to Create and Edit in some Assets, but not have the ability to Delete. Some other Assets I don't want them to have anything other than Read. Some other users I…
134 votes -
A Best Practice Guide - For K1000
Would be nice to have a best practice guide on implementing the K1000.
I think its important for Kace to have a baseline for customers to work within.I found it rather difficult in the early stages of our kace implementation the responses i would get from different members of kace. I also think this might get kace support team on the same playing field. I often find i get a different answer every time i ask the same question. When im trying to achieve the one objective.
Had we had this from the start i think it would of…
131 votes -
Add charts to reporting.
Need the ability to create reports that give a general overview of the results in the form of a few simple charts (bar, pie, ect). This would be well placed as an option for the only thing reported or as a header to the list of machines being reported on.
131 votes -
Offboard Backup Retention Settings
Offboard backup retention settings.
Currently the v9 offboard backup feature over SFTP is capable of deleting files, however there is no way to configure it to do so. It would be nice to not have to manage the offboard location files independently.
131 votes -
Add option to install at system startup
Right now the only managed install options are execute anytime, execute before logon, execute after logon, execute while user logged on, and execute while user logged off. There should be an option to install when the system boots and before the Ctrl+Alt+Del prompt is shown. Right now the "execute before logon" will install literally right before logon: the agent does nothing until someone presses Ctrl+Alt+Delete and then it starts the install, which causes a delay for the person sitting at the computer.
129 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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126 votes
Thank you for your suggestion. This has been added to the feature request list. We encourage others to vote as we use this input for prioritizing our release plans.
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Run now status page for SCHEDULED Kscripts
The run now status page is somewhat usefull, for Online kscripts that were run NOW. However, for scripts that are scheduled, you need to have a view to see their success failure rate.
121 votes -
Software inventory aging
I would like to see an aging process for removal of software that is no longer installed but resides in the software inventory. It wouuld be nice to include an audit process where software is flagged after 90 days of a zero install count to add to a smart label then report before removal from the table.
120 votes -
Allow ability to enable authentication for client shares
Now that Microsoft is no longer allowing guest access to SMB shares by default, beginning with Windows 10 v1709 (Fall Creators Update), the appliance client share(s) are no longer of any use without changing the default behavior in Windows to be less secure.
The appliance should allow the admin to enable authentication to the \k1000\client share(s) so that they are usable without compromising Windows security.
Ideally, existing accounts created or imported into the appliance (In Organizations, on Org enabled appliances) would be able to use this share, but a local account with a password we set would be…
116 votes -
Ability to stop running patches with one click
It would be nice to be able to click a “stop” button on the KBOX to stop a currently running patch schedule
115 votes -
Ability to edit Descriptions
In the default Inventory view, there is a field called description. On Windows boxes, it picks up what each machine is labeled as but on Macs, it remains empty. As we typically have the user listed, it would be helpful if this field were editable or if the same information could be pulled from Macs from one of their custom fields.
106 votes -
HTML Forms to capture user input
The ability to create HTML Forms to capture user input in a controlled manner with appropriate controls and that it allows for validation.
Something similar to InfoPath Forms but at a basic level that integrates nicely with K1000 Service Desk
The ability to do this in a knowledge base article and in a ticket would be nice
The submission of this form could then trigger the creation of a new ticket or trigger a ticket process and email appropriate users.
106 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Add wake on LAN to Patch schedules.
Add a check box to add Wake-On-LAN for any computers that are part of a patch schedule. This way you do not need to define WOL schedules and worry about them being in sync with your patch schedules.
105 votes -
Email Notification when ticket moved to different Queue
When a ticket is moved from a queue to another queue allow the ability to send an email notification to the queue owners.
103 votesThis is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
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Print asset labels
The ability to print asset labels would be a great addition to the asset portion.
It would allow you to take fields from the asset management system already and create a label with it to add to the devices.
Also being able to turn some of the field into a barcode for the label would also be great.
103 votes -
Add Application Whitelisting
Add Application whitelisting, this is a type of endpoint protection where, by default, all applications are blacklisted and only known good applications are allowed.
These Known-good applications are kept in a list, KACE seems to have a fairly extensive list of application and signatures which could possibly be leveraged for this purpose.
Lumention offers this service as part of their suite of endpoint management which competes with KACE. I would like to see this added to KACE;
102 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Dynamic LDAP lookups to assign users to roles
Currently, when a user is created (either on import, or when they log in), the role they have at that time is assigned to their account, even if the underlying database (e.g. Active Directory) changes. For example, say you've set up the K1000 so that all members of a particular AD security group are admins of the K1000, and all members of another AD security group are K1000 users. If you change a user's AD security group so that they're not in the admin group any longer, that change won't ever take effect on the K1000 and thus the user…
102 votes -
Digitally signed email attachments are not supported for the K1000 Service Desk (189780)
Resolve details described in the following KB article:
Digitally signed email attachments are not supported for the K1000 Service Desk (189780)
Digitally signed email attachments sent to the K1000 Service Desk may not show up correctly in the K1000 Service Desk ticket.
Digitally signed email attachments are not supported at this time. The K1000 only supports plain-text.
Resolution101 votes -
Add Hard Disk Drive model to computer inventory detail
It would be very helpful if we could determine the hard drive model installed in our PC's without having to manually search.
99 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Provide Database schema
I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.
97 votes
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