KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1424 results found
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Better configurability over Bandwidth Throttling
The K1000 lacks the ability to throttle bandwidth (other than within Replication Shares.) The bandwidth throttling from within Replication Shares is good, but that is the ONLY place that it can be configured. Having the ability to configure this for the whole KBOX would be a great feature. Things like maximum bandwidth utilization, maximum data transferred, etc.
95 votes -
Provide BIOS settings inventory
It would be nice to have the ability to inventory (and enforce) BIOS settings right from the KBox Appliance. Dell provides the CCTK utility to manage these features on supported systems. Having this utility integrated into the agent would give the ability to centralize management of BIOS setttings, provide compliance reports on BIOS settings and push out BIOS profiles. This would be wonderful.
93 votesWe are investigating using OMCI to support this functionality
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Patching needs a Workflow Builder with Scripts, Notifications, Machine Actions.
KACE needs the ability to build out a patching session as a workflow.
With a Pacthing Workflow you can add in functions such as separate OS and Application patching schedules, Notifications, Scripts, Machine actions, etc. and have them all run within a set overall time and recieve vaulable notifications as the process is running or if something isn't working.
Currently I have to run scripts before and after certain servers are patched to manage applications/services so a Detect and Deploy job with multiple reboots doesn't corrupt data. Whenever a schedule time needs adjusted, changes have to be made all over…
92 votesThank you for your suggestion. We encourage others to “vote this up” to help prioritize it for future releases.
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Support for multiple active directory domains
Being able to connect to more than one active directory for single sign on would be an amazing feature. I have a setup where I have multiple active directory forests and MUST keep them separate and disconnected. I use multiple orgs and am enjoying it, but without being able to join to each active directory with single sign on, I am afraid user adoption of the portal will be minimal and not worth the effort. Please add this as soon as possible.
91 votes -
Add the ability to verify a file/directory does NOT exist while scripting tasks.
In the verify stage of scripting tasks, you can check if a file/directory does exist, but there is no option to verify that they do not. By providing this feature, it would be easier to deploy based on trigger files instead of always relying on the registry.
84 votes -
Ability to change the big quick action buttons text
In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text
83 votes -
Chat Support
To better support our end users methods of contacting us, we've introduced a chat support system. Because KACE does not currently have chat built in, we partnered with Bomgar chat, and transfer the Chat Transcript over to KACE's API which then creates a work order with the transcript. This is a dirty method with many limitations. Some of the limitations are: several fields can not be set when importing through API, i.e. categories and problem description.
Is there any hope that KACE would create its own integrated chat support module? When you contact Quest/KACE support, they have chat capability, why…
81 votes -
Jira integration
We use both Jira and K1000 helpdesk.
We use Jira for long term tasks and kbox for Service Requests and Incidents.Being able to make a sub-task in Jira which has a corresponding kace ticket would be a huge benefit.
Example:
One of our long term tasks which is in Jira is End of Life for Windows Server 2003.
Each server which needs to be upgraded should have its own kace ticket. This ought to be as simple as making a sub task in Jira and defining that that subtask is in kace. When the kace ticket is closed the…80 votes -
Bypass UAC while running scripts
This is a follow up ticket to continue tracking an add on thread to a ticket which is now completed:
http://kace.uservoice.com/forums/82699-k1000/suggestions/1637531-uac-compatibilityBypass UAC while running scripts:
Running scripts as System does not involve UAC. If running scripts as a User, UAC applies. That case is still under consideration for a future release.79 votesYou are encouraged to vote on this ticket that was split out for a previous (closed ticket) that contained two different suggestions.
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Customize the K1000 Knowledge Base layout
In the K1000 Knowledge Base, it seems necessary to have the ability to customize the layout, similar to the Help Desk / Service Desk Ticketing (add columns, change column widths, change header wording, etc), and would be well used and very appreciated.
78 votes -
Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..
Alert Notification Option
77 votes -
Let remote users download patches from microsoft
Company with about 500 machines off which > 400 work from remote locations often.
When a machine is not connected to the company network, it would download it's microsoft updates directly from microsoft. When inside the company network it would download it's updates from the replication shares.
kr
77 votes -
Add integration to outlook calendar for time scheduled tickets
We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.
76 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Show TO DO in Replication Shares
On the K1000 on 5.5 the To Do row was removed which - when you have over 100 replication shares means we cannot see if we have any issues with the replication shares. This option was around in 5.4 please can you bring it back urgently!
75 votesWe are looking into this. The reason it was eliminated was that it was trying to retrieve the information in real-time and the page never rendered where there many replication policies. Stay tuned – hoping to have an answer in the coming month as to where this falls in our priority list.
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Managed Install Run As options
Since Run now is available for Managed install. I think there should be deploy As option available just like in scripting. I would like to see Run as Logged-In User. This would allow the admin to choose how they want the install to execute.
Windows Run As:
Local System
Logged-in user
All logged-in users74 votes -
Custom Logo on Admin UI
Could we please have the ability to replace the Admin UI logo as we have the ability to do so on the User UI and Reports.
Thanks
74 votes -
Option to Run Scripts at Inventory Check-In
I would like to see the function added to be able to set a script to run when machines check-in for Inventory. This would be much like the way the Managed Installs work, instead of having to schedule the script, or monitor for when the machines check-in.
73 votes -
Service desk owner out of office
Add a feature that when someone is going to be out of the office, all they have to do is log into the portal and say "Out" or "In" and whenever they are auto assigned a ticket, that ticket will go to an unassigned status so all the owners of the queue see that ticket.
71 votes -
Wake on Lan to be Not Dependent on ARP Cache
Would like the K1000's Wake-On-Lan implementation to function more like a program called Spiceworks. The appliance currently dependent on the ARP cache. KACE WOL is dependent on the ARP cache of the network gateway device (i.e. router) to determine where to send the Wake-On-Lan packets to. The concern is if a machine is turned off for an extended amount of time (e.g. days), the ARP cache would be cleared on his network gateway devices, and the K1000 won't be able to wake up the device.
70 votes -
Stop the flow of a process if a child ticket is rejected
As of now, when a child ticket is rejected within a process and closed, the process will continue. Change it so that when a child is rejected that it will stop the process flow.
70 votesThis is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.
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