KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1424 results found
Wake on Lan to be Not Dependent on ARP Cache
Would like the K1000's Wake-On-Lan implementation to function more like a program called Spiceworks. The appliance currently dependent on the ARP cache. KACE WOL is dependent on the ARP cache of the network gateway device (i.e. router) to determine where to send the Wake-On-Lan packets to. The concern is if a machine is turned off for an extended amount of time (e.g. days), the ARP cache would be cleared on his network gateway devices, and the K1000 won't be able to wake up the device.70 votes
Upgrade to Windows 10 via K1000
What will be the plan for upgrading Windows 7 & 8 computers through K1000? We have Windows Update set to be handled via K1000, so users cannot use Windows Update, nor would we want to manually sign each computer up to have the option to upgrade to Windows 10 when it releases.
An option to have the K1000 do this for us would be great and save people a lot of time.69 votesunder review · Ken Galvin responded
We are investigating this and encourage others to vote
Option to change settings for ALL or 1 organization from the System Org
In our environment, we require multiple organizations. Many times, I need to make the same change to all orgs, and it takes a lot of time to edit each organization. I would like the option to "apply changes to all organizations" so that I don't have to spend all my time going through each org to make a simple change.69 votes
Smart managed installs that know if the installation has been patched
I would love it if I could have a managed installation (say Office 2010) that should automatically be installed on all machines. I also want to be able to patch the software to a newer version without the managed install trying to install the software again.68 votes
Asset Management of computer peripherals, monitors, printers, scanners, usb devices
Asset Management of computer peripherals, monitors, printers, scanners, usb devices as part of the computer inventory.
In the inventory of the computer if you could see the ports that the printer is connected to. Right now it just shows the name of the printers installed but if it showed the port also this would help out Help Desk Techs. They wouldn't have to remote the computer to get this information. They could just add printers for a new/rebuild of a machine.68 votes
Version 9 added "Device action was successful" pop-up. GET RID OF IT PLEASE. I know the action was successful.
Our only device action is to launch Dameware MRC (like teamviewer). Version 9 this annoying pop-up was added. I don't need to see it...if Dameware fires up, then I know the action was successful...I don't want to have to click on an OK box because if I need to DW into a PC, I need to do it now...not a second or two later.67 votes
Ability to change FAVICON
The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.67 votesunder review · Nick Buonpastore responded
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
Use import/export resources for service desk categories
I would like to be able to export/import a list of categores/sub-categories from a .csv file into the service desk ticketing configuration.67 votes
When patching fails with "error", tell us what the problem is!
What a concept. It says "error" and error only. Tell us what the error is and why it's failing, maybe a solution??67 votes
Add read permission option for end-users ability to 'read' all tickets in a particular Service Desk queue.
We need our end-users to have read permissions, with the ability to assign to only specific queues, while still maintaining write abilities to those same queues. There is no way to do this without making them all owners, and that is not an option. For instance, Under Service Desk, Configuration, User Preferences, Add a Read only Label: option that we could create and add labels to, just like we do for Owner Label: and Restrict Submitters by Label:, that would allow them to see all tickets as well as submit without being an owner and having modify abilities to other tickets not submitted by them, then that would be great!
We need our end-users to have read permissions, with the ability to assign to only specific queues, while still maintaining write abilities to those same queues. There is no way to do this without making them all owners, and that is not an option. For instance, Under Service Desk, Configuration, User Preferences, Add a Read only Label: option that we could create and add labels to, just like we do for Owner Label: and Restrict Submitters by Label:, that would allow them to see all tickets as well as submit without being an owner and having modify abilities to other…66 votes
Create are own widgets with log files
Ability to import a logfile and filter it, so you can see if there are any error's on the dashboard.65 votes
Ability to rename "name" field for assets
Enable us to rename the "name" field for assets. For example, if I have a "Purchase Order" asset type, I want the "name" field to hold the PO number. I can instruct the users to use it in that way, but it would be much more intuitive if I could rename it. I understand that it's a mandatory index field, that's fine. let me rename it though so it's more appropriate for the asset type.65 votes
Adding Keywords or Tags to KB Articles
I would like to see the addition of a Keywords or Tags details when creating Knowledge Base articles. I believe this would be beneficial to our end users if they need to search for Knowledge Base articles.64 votes
Helpdesk E-Mail Attachments Need to be Included As An Actual File In E-Mail (Not as link)
This item was addressed in the thread below however the fix was only to include a link to the actual image. We need the attachments to come with the email that way when we are on the road or off our company networks we can still assist with the ticket without needing to VPN in to view the attachment. This feature is included in Spiceworks which was is a free helpdesk solution. We need this feature added ASAP.
Knowledge base version control
Version control would be awesome. Then knowledge base could be better used for help/instruction/rules documentation. Without versioning the changes made to documentation are not tracked and this is generally required from the quality perspective. The writer and perhaps the reviewer should also be included as a field.63 votes
Disable HTML format
We use KACE in Dark Mode so after 9.1 upgrade all tickets being formatted in HTML has made the text extremely hard to read (black text on black background). There should be an option to format tickets so the text is always white (like before), or to disable HTML all together as we do not need it.63 votes
Allow turning off software discovery on chosen machines
There are situations when certain machine should have agent installed but software dscovery is causing problems when it comes to license compliance, like file servers. Ability to turn off software discovery or at least exclude drives/folders from it would be usefull.62 votes3 comments · Agent · Admin →under review · Ken Galvin responded
We’re engouraging votes from those who feel strongly that this is a valuable feature
Slack integration for Service Desk (api or RSS)
There are several ways of doing this. See https://api.slack.com/ for more info. An alternative would also be to make user-specific RSS feeds of tickets assigned to them, with http authentication. That way you could integrate the k1000 to a lot of automation services, like IFTTT, Zapier.61 votes
Allow Work field to be set as required
Would like the ability to set the work section in the service desk as required. Currently, tickets can be closed without adding any work to them.61 votes
I would like to see some integration with LogMeIn, similar to Bomgar and UVNC. It would sure help to be able to start a remote session with LogMeIn from the Kace system like you can with other applications.59 votes
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