KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1439 results found
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Allow non-admin users run certain reports
All of our assets are tied to users. It would be great if they could run a report to see what assets they have assigned to them. Also, they might want to see a brief summary of all their tickets, a list of all the installed programs on their computer, etc.
49 votes -
Hide Survey results from technician/owner
Currently our technicians can see the results of satisfaction surveys. This has lead to an incident of retaliation for a low score and we fear it could happen again. Allowing only admins to view the results (controlled through a check box) would make this function much better and hopefuly lead to better/more honest feedback.
49 votes -
import and export types of assets
Import types of assets in organizations
48 votes -
Develop a way to create and / or customize the widgets.
K1000 Develop the system the ability to create and / or customize existing widgets in the system. Thus, the User can customize the home screen with the widgets you want with the best information and can even combine information from different widgets in one.
48 votes -
K1000 blacklist should have a feature able to divided.
K1000 blacklist should have a feature able to divided.
K1000 cannot apply separated blacklists for Application Control to many devices.
An user want to configure both below:
1. block only 'appA' on devices labeled 'A'
2. block only 'appB' on devices labeled 'B'.
for 1, the user assigns one computer to a device label 'A' which has application control marked.
for 2, the user assigns other computer to a device label 'B' which has application control marked.
And user checks 'Not Allowed' on to 'appA' and 'appB'.
However both appA and appB will be blocked on 'A' devices and 'B'…47 votes -
Add the ability to create a checklist and attach it to a ticket
I would like the ability to set up a checklist and attach it to a ticket. This would allow me to set up a checklist that has 15 steps in it without setting up 15 separate tickets in a process. I use checklists a lot, especially when setting up new users or reloading existing machines. It would be nice to be able to check off each step in the ticket and have it saved in case you have to come back to the process. I like the way processes work, but if you have lots of steps, creating all of…
47 votes -
Admin custom default views for service desk
With all the included default sorting views in the new Service Desk it is getting quite crowded. It would be real nice to allow an Admin ability to set the default or allow each user to hide ones not used. Ultimately allowing Admin ability to publish a custom set of views would be most helpful. Just a lot of clutter right now.
These are similar: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/17123722-allow-service-desk-default-views-hide
47 votes -
delete files uploaded to KBOX by script
When files are uploaded to the KBOX by script, they are stored in 'inventory>computer selected>software>uploaded files' . There isn't an option to simply remove this uploaded file when it is of no more use. There should be a small 'X' next to the file name to remove this file at all times in case the IT administrator no longer needs said file.
47 votes -
Express Code
As Dell Support now require Express code with their phone support it would be ideal to see if possible to get the Express code details for a machine and record this on KACE 1100.
Handy..47 votes -
There needs to be an actual Agent for vmWare Host Servers.
Having go manually run scripts on over 50 host machines is cumbersome. It would be far less cumbersom to be ablel to push an agent to the vmWare Host Server and then never have to worry about inventories again.
47 votes -
Option to suppress "KACE SMA offboard backup is not enabled" message
Please give an opt-in option to suppress the "KACE SMA offboard backup is not enabled" banner at the top of the home screen. While I understand the need and benefit of this feature, for users who are already utilizing a backup solution (such as Veeam), we may not wish to turn on the SMA offboard backup solution.
It would be nice to have the option to suppress this message with a setting perhaps located on the backup configuration page, so users who already have an backup solution in place do not have to sacrifice screen space with the banner.
45 votes -
Security - Advertise Patches
SMS/SCCM have the ability to advertise patches in the form of a pop-up, notifying the user that they have x days to install patches and reboot, at the end of which it will be forced. Also the ability to force the install and give the user x days to reboot or else it will be forced.
45 votes -
Exclude a machine from getting a Managed Install
I would like the ability to prevent a machine from getting a MI, without creating a new label.
Example: I have our whole library in a group. All machines in the library need Software X. However, Software X conflicts with Software Y that is on our main circulation desk machine. This means I need a whole separate label that excludes that one machine. I would like to just say, within the MI, "Apply to this label, EXCEPT Machine Z".
I hope this makes sense what I'm asking. Thanks.
44 votes -
Backup organisations separately
It would be nice to get the possibility to backup organisations separatley, so that you can restore just a single organisation/database instead of the whole KACE.
44 votes -
Add label names to the report wizard
When creating reports, I frequently want to use labels to gather data about machines which only exist at a certain location(s) in our enterprise. Currently this is a huge pain, requiring manual SQL editing because there is no option to filter to machines which have a certain label otherwise.
44 votes -
Make the $ticket_summary variable available in email templates. $ticket_fields_visible returns too much info.
$ticket_summary is not currently an available token for email templates
43 votes -
Allow custom selection of criteria for duplicate machine detection algorithm
The duplicate machine detection alogirithm is not very good and is certainly NOT once-size-fits-all even though it attempts to be.
Different items are unique in different customers environments. please provide a way for us to choose which inventory fields drive what is a primary Key in our environment. ps. it would be BIOS Serial number for us, although i know that doesn't work for everyone.
Fortunately, this is true for our dell hardware
42 votes -
Add the ability to associate a script to a Patch Schedule
I would love to have the ability to run a script as part of a patch schedule and have it run before the patching begins.
The example I have in mind would be for patching BIOS on computers using Bitlocker. I could have a separate patch schedule for BIOS patching only and have a script set to run prior to patching that would suspend bitlocker and enable it after the next reboot. With it being integrated with the patch schedule, I would not have to worry about the bitlocker disable script running needlessly.
I am doing something similar with scripts,…
42 votes -
Give option to completely disable satisfaction survey.
We would like to remove ability to completely suppress the survey email sent to users. We currently have it disabled, but the users still get email notifications.
42 votes -
Service Desk: Set attachment as required
Upon using Dell Kace ticketing for job requests, attachment was not rarely used by the submitters. The Service desk must view at the real requests of the submitters.
The settings for attachment field was not there on Customize Fields and Layouts. Please set the attachment field as required.42 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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