KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1439 results found
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Dynamics AX
If you’re running your business on Microsoft Dynamics AX 2009 or 2012, you are no doubt aware that both software products are approaching the end of their life-cycles. Microsoft is ending Mainstream Support for Dynamics AX 2009, Dynamics AX 2012, and AX 2012 R2 this year and for AX 2012 R3 in 2021. That means no more security updates, hotfixes, warranty claims, design changes, features requests, and self-service support. You can purchase extended support. But be aware that extended support for AX 2009, AX 2012, and AX 2012 R2 ends in 2021. For AX 2012 R3, it will be available…
1 vote -
Service Desk Default View
Since 11.1 the service desk now defaults to 'All my tickets' which is not what we typically use. It used to stay on whatever was previously selected. Suggesting that this change be reverted to the previous way, or allow service desk users to set their default view. This is become very frustrating to re-set the view every time to manage multiple tickets. We typically use 'All not closed state' for our level 1 helpdesk
1 vote -
More Detailed Notifications when user's download/install apps
When an end user tries to install programs via User Downloads the notifications the user receives to hit OK to install and then when the installation is complete, to hit OK is not very clear. Please consider adding the name of the install package the user clicked on in the notification as well as instructing them to click OK to initiate the installation at the start. As well as the package name in the last notification after the software has been successfully installed. Thank you. I've included print screens of the current 2 notifications that are very generic. Thanks again.
1 vote -
Minute intervals in the ticket work log
Right now work log time tracking is entered in 5 minute intervals. So if I spend 1 minute on a ticket, I enter 5 and get 4 minutes to myself. This causes an issue with total hours logged in a day, because of the potential to have more time logged per day on ticket than hours in a work day. This has the potential to create inflated utilization rates.
1 vote -
Integrate KACE Inventory with Jira
I wanted to use KACE, but unfortuantely we were forced into Jira. That being said. I'd like to see a way for Jira to integrate into KACE to some extent.
Specifically I'd like to see Assets in KACE be linked in some way to reporting users in Jira so we can just click a link to get to that users computer asset object in KACE.
Obviously some other integrations would be great too, but this I think would be a good one for me right now.
1 vote -
Granular User Control for Asset Management
Posted at Virutal 2021 UserKon:
One feature that would make the Assets module more useful is being able to have more granular control over asset types and granting admin rights for certain asset types. For instance, IT people need access to the IT equipment, but if I wanted to allow a fleet management person to manage fleet assets, I can't control access to just those asset types, at least not that I am aware of.1 vote -
Chromebook Asset Inventory Import GSuite
When importing Chromebooks from GSuite, make it so it doesn't import deprovisioned chromebooks or add a way to sync only specific OU's or exclude specific OU's to prevent license overage.
1 vote -
Archived user accounts vs Active user accounts as primary account.
For SMA to look for only active accounts. In my case, I work for an insurance company that uses assurance adjuster during an event. When they return the primary account that is use is the Archived account upon creating an ticket in SMA. At this point I have to reassign ticket to the active account and force delete the Archived account in order for the ticket to be under the active account. It also causes an issue with they try to send an email to SMA because SMA is does not know which account to use, saying they are not…
1 vote -
Prevent Comments on Closed Status Tickets
Please include the ability to reject comments or auto populate a response to closed tickets. We want to prevent end users from commenting on already closed tickets and to automate a response to the user notifying them that the ticket has been closed and to open a new ticket or allow the ticket owner to re-open the ticket.
If the end user is allowed to comment on an already closed ticket, there is a high probability the service desk team may not be alerted to that.
1 vote -
print all tickets assigned to a technician, print the whole ticket and not just the summary
print all tickets assigned to a technician, print the whole ticket and not just the summary
1 vote -
patch
it would be awesome if we can implement patching by batches; where we can run a deploy job on a bunch of workstations, and KACE patches them by batches, say 20 at a time to conversive network resources.
1 vote -
Detect security updates from sources.list.d
Currently for Debian-based systems, Linux Package Upgrade Schedules can only detect security updates from sources listed in the /etc/apt/sources.list file.
If you have sources under the /etc/apt/sources.list.d/ directory, these are not considered by the SMA despite working correctly when running 'apt-get update' manually on the devices.
This might not be desirable for organisations that maintain their primary or additional sources under /etc/apt/sources.list.d/
1 vote -
Detect security updates from sources.list.d
Currently for Debian-based systems, Linux Package Upgrade Schedules can only detect security updates from sources listed in the /etc/apt/sources.list file.
If you have sources under the /etc/apt/sources.list.d/ directory, these are not considered by the SMA despite working correctly when running 'apt-get update' manually on the devices.
This might not be desirable for organisations that maintain their primary or additional sources under /etc/apt/sources.list.d/
1 vote -
ampagent.msi for Windows not showing correct digital signature information
ampagent-x86.msi file for Windows displaying a valid certificate but it's not showing digital signature information.
Response I got from Quest support in regards to my ticket (|SR Number:4983248| ):
I wanted to follow up on this service request and let you know that I reported this to our Development team. They are aware that this was reported and they said that they didn't use that information when packing the MSI file this is why it is not showing. This will not affect the functionality of the software. If you think that this should be addressed, what I can recommend you…1 vote -
ampagent.msi for Windows not showing correct digital signature information
I wanted to follow up on this service request and let you know that I reported this to our Development team. They are aware that this was reported and they said that they didn't use that information when packing the MSI file this is why it is not showing. This will not affect the functionality of the software. If you think that this should be addressed, what I can recommend you is to post it on a UserVoice, since this is the way our customers communicate with our Product Management Team.
1 vote -
Deprecated patching smart label in v12
Deprecated patching smart label in v12.
Please provide an option to report deprecated patching smart labels in v12 like hey were available in v10 via kbin.
1 vote -
LDAP labels should reflect what is really in Active Directory. When you test an LDAP label you get an accurate count. Not so in Devices.
If you use a script to access an LDAP label, you don't get the devices listed in your Active Directory, but those in the K1000 instead. These can be wildly different.
1 vote -
Ability to enter license for software publishers behind a paid service for access to patches.
The ability to enter a license key/code for a software that is designed to be "fee based" or "in-app fee based" in order for that software to gain access to future patch downloads for the software when available.
1 vote -
Ability to set the SLA notifications for Parent tickets, other tickets separately. (So you if you want to turn off notifications for one)
Ability to set the SLA notifications for Parent tickets, other tickets separately. (So you if you want to turn off notifications for one).
We would like the ability to turn off SLA notifications for Parent tickets while keeping them on for the children.
1 vote -
Prompt to close Microsoft 365 apps if patching
Pop up window to close Office Products during patching or automatically warn and close within 5 minutes to continue to update. Our Microsoft 365 apps are not patching. Summary information for the patches say Office needs to be closed to update.
1 vote
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