SMA (K1000)

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  1. Additional end-user options for patch installs

    I would like to be able to give my users the flexibility to schedule installs of patches at a time that suits them ... for example, when the popup appears on the client PC, offer them a range of options such as:
    -- install now
    -- remind me in 1 hour
    -- remind me at 11:00am
    -- install when I next shut down

    725 votes
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      under review  ·  32 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    • HelpDesk - Ability to merge tickets from summary view

      The ability to merge tickets or create quick parent/child relationships from the summary view of the current view would be extremely helpful. It would save a lot of time and be easier to navigate.

      671 votes
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        48 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      • Import floor map images for tracking physical asset location

        Ability to import floor map images and tag with asset location.

        618 votes
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          24 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          under review  ·  Dean Wade responded

          Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

        • Allow a user to patch on demand

          It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

          615 votes
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            11 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
          • Log email tickets as HTML format

            The ticket is re-formatted as plain text when it gets in as a ticket, so HTML design (including pictures) is lost. I would like the formatting to be kept as the original, including leaving pictures in order.

            610 votes
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              42 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
            • Improved handling of 64 bit Windows

              Running scripts on 64bit clients are limited to the 32bit environment. An example is registry keys. There is no way to access the 64bit registry hive as the kbox client only sees the wow6432node, 32bit, registry hive.

              562 votes
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                43 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                under review  ·  Ken Galvin responded

                Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

              • Optimize patch order to reduce reboots

                I find that patching fully from Microsoft Updates may require 4 reboots on an OS like Vista SP2. Patching that OS with Kbox, might require 10 or 15. End-users don't like reboots. Optimizing patch deployment to a system would be greatly welcomed to reduce the restarts a workstation/server needs.

                537 votes
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                  17 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Uninstall software directly from inventory list

                  Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
                  • uninstall from all computers
                  • uninstall from selected computers
                  It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

                  446 votes
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                    planned  ·  5 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
                  • Custom ticket fields for specific Category

                    I would like to see a way to create a custom field in service desk that only shows up when a user chooses a specific topic. We have a few applications that our employees use that we want specific information about when they open a ticket for that application such as the part of the application they were in when the issue occurred. This way we can run reports to see how often issues in a specific part of the software are occurring.

                    I would like to see this so we can get the information we need without having unnecessary…

                    411 votes
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                      25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                      This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                    • Allow Parent tickets to pass fields to child tickets

                      Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.

                      382 votes
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                        14 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                      • Location Overview

                        When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.

                        382 votes
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                          7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                        • Asset - Ability to do bulk edits

                          From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"

                          329 votes
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                            15 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • Exclude based on label

                            Having the ability to use labels to exclude from, as well as, include systems in an MI etc. would be helpful.

                            327 votes
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                              20 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  Dean Wade responded

                              Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

                            • Progress bar on patch deployment + Summary of patching

                              This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

                              I would like to see a progress bar on the client while patching for the current patching job.

                              I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

                              Maybe it is also a good idea to see a short summary which…

                              320 votes
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                                under review  ·  7 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                              • Remote wipe functionality for lost or stolen machines.

                                If a machine is reported lost or stolen, KBox should be able to implement a secure wipe function.

                                297 votes
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                                  under review  ·  7 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Support Windows 10 Feature Update installations via KACE patching.

                                  With the new model of Windows updates, we need to be able to easily push these feature updates such as Anniversary Edition via the KACE in order for it to fully replace the current functionality of a WSUS server.

                                  274 votes
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                                    14 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Scripting in KBOX

                                    Would like to be able to create a group for scripts. Currently have 200 scripts in KBOX and growing daily. For example i would like to be able to create a Group called printers and have all my printer scripts in that group. This way i am not scrolling through 200+ scripts to find what i need.

                                    258 votes
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                                      8 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                      under review  ·  Dean Wade responded

                                      There are a couple of ways to approach this – I think the current thinking would be to add a “type” to each script and allow users to define them and then use the View By function. Thoughts?

                                    • Native Powershell Integration

                                      The ability to use Powershell more natively within the KBOX appliance.

                                      A quick example: I would like to push out three installs before the desktop loads but would like to use Powershell to do it since it has more power and flexibility than a batch script. Although I can run the Powershell script it calls it first as if from a command line which then makes the KBOX client think the install is done so it then continues to the desktop, which I would not like it to do.

                                      It would be nice to be able to specify the Powershell…

                                      255 votes
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                                        10 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                                        under review  ·  Michal Simek responded

                                        I’m looking to understand exactly what is desired around specific support for PowerShell. The Online Shell Script option should allow the execution of Powershell commands as parameters to Powershell.exe (as would be issued from the command line). If the issue is that Powershell is running tasks and not waiting until they are complete, the Powershell command needs to be updated to instruct it to wait. A couple of ways to do this:

                                        Start-Process setup.exe -NoNewWindow -Wait

                                        Or because piping will wait for the program to terminate you can pipe to out-null:

                                        Setup.exe | Out-Null

                                        If we were to include “PowerShell Script” as a script type we could help one avoid having to specify Powershell.exe but one would still need to instruct Powershell to wait when calling another process.

                                        I see this also as beneficial for calling multiline script files versus one-liners. We’d love more feedback on use cases so we…

                                      • Kagent: Show icon on client machine (with info)

                                        It would be great to have an option to show the kagent icon on the system tray on client machines (with an indicator show connected/disconnected).

                                        If the user double clicks on it, it should show information about what managed job is scheduled and for when and what jobs were sent to it (mini history).

                                        This would help local techs to provide better end user management/troubleshooting.

                                        It wouldn't hurt to also provide (when double clicked on the icon) a window that shows a list of authorized apps (software library) that can be installed by the end user.

                                        251 votes
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                                          21 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Provide option for logs to go to syslog server. Eliminate need to download logs for IA compliance.

                                          Eliminate need to download logs for long term storage as needed for IA compliance.

                                          242 votes
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                                            15 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
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