SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Allow a user to patch on demand

    It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

    827 votes
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    18 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import floor map images for tracking physical asset location

    Ability to import floor map images and tag with asset location.

    667 votes
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    26 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

  3. Optimize patch order to reduce reboots

    I find that patching fully from Microsoft Updates may require 4 reboots on an OS like Vista SP2. Patching that OS with Kbox, might require 10 or 15. End-users don't like reboots. Optimizing patch deployment to a system would be greatly welcomed to reduce the restarts a workstation/server needs.

    663 votes
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    19 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improved handling of 64 bit Windows

    Running scripts on 64bit clients are limited to the 32bit environment. An example is registry keys. There is no way to access the 64bit registry hive as the kbox client only sees the wow6432node, 32bit, registry hive.

    630 votes
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    45 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

  5. Uninstall software directly from inventory list

    Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
    • uninstall from all computers
    • uninstall from selected computers
    It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

    616 votes
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    under review  ·  14 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support Windows 10 Feature Update installations via KACE patching.

    With the new model of Windows updates, we need to be able to easily push these feature updates such as Anniversary Edition via the KACE in order for it to fully replace the current functionality of a WSUS server.

    459 votes
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    19 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Parent tickets to pass fields to child tickets

    Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.

    428 votes
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    18 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  8. Progress bar on patch deployment + Summary of patching

    This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

    I would like to see a progress bar on the client while patching for the current patching job.

    I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

    Maybe it is also a good idea to see a short summary which…

    386 votes
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    under review  ·  11 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  9. Exclude based on label

    Having the ability to use labels to exclude from, as well as, include systems in an MI etc. would be helpful.

    370 votes
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    22 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

  10. Asset - Ability to do bulk edits

    From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"

    345 votes
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    18 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Remote wipe functionality for lost or stolen machines.

    If a machine is reported lost or stolen, KBox should be able to implement a secure wipe function.

    344 votes
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    10 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    The KACE Cloud MDM product added the ability to “Factory Reset” Mac (only) devices in August, 2019. We will continue to work towards this for Windows in 2020. KACE Cloud MDM is seamlessly integrated with KACE SMA.

  12. Helpdesk - Chat and Machine Status

    If the service desk could talk to the amp connection status of machines to allow it to show if a machine is online. (Provided someone had submitted from the webui on a machine the inventory recognised) Once the helpdesk recognised that a machine was online, allow the browsing of a ticket to open a chat session with the kace client for quicker resolution of issues. Have the chat log added to the ticket upon closure of the session.

    316 votes
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    14 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  13. Native Powershell Integration

    The ability to use Powershell more natively within the KBOX appliance.

    A quick example: I would like to push out three installs before the desktop loads but would like to use Powershell to do it since it has more power and flexibility than a batch script. Although I can run the Powershell script it calls it first as if from a command line which then makes the KBOX client think the install is done so it then continues to the desktop, which I would not like it to do.

    It would be nice to be able to specify the Powershell…

    304 votes
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    11 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scripting in KBOX

    Would like to be able to create a group for scripts. Currently have 200 scripts in KBOX and growing daily. For example i would like to be able to create a Group called printers and have all my printer scripts in that group. This way i am not scrolling through 200+ scripts to find what i need.

    273 votes
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    8 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    There are a couple of ways to approach this – I think the current thinking would be to add a “type” to each script and allow users to define them and then use the View By function. Thoughts?

  15. Kagent: Show icon on client machine (with info)

    It would be great to have an option to show the kagent icon on the system tray on client machines (with an indicator show connected/disconnected).

    If the user double clicks on it, it should show information about what managed job is scheduled and for when and what jobs were sent to it (mini history).

    This would help local techs to provide better end user management/troubleshooting.

    It wouldn't hurt to also provide (when double clicked on the icon) a window that shows a list of authorized apps (software library) that can be installed by the end user.

    269 votes
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    23 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a "take this ticket" button

    I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.

    265 votes
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    4 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  17. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    Similar to group policy software installs via active directory, it would be ideal to have labels react likewise. When a computer is placed into a label, it would install whatever software or managed installs assigned to the label - when the computer is removed from the label, the software would uninstall at next check-in instead of remaining on the pc, leaving unnecessary / not utilized software across the inventory.

    256 votes
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    8 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

  18. Suspend BitLocker as part of the Patch Detect & Deploy Jobs

    K1000 should (through inventory detection) be able to determine that the machine has BitLocker enabled and during a patch deployment of that machine, there should be an option to suspend BitLocker (manage-bde –protectors –disable c:) before the reboot so the patch job does not get stuck at waiting for a user to enter the BitLocker PIN. If multiple reboots are required the K1000 can continue to disable BitLocker in a Detect & Deploy job until all patches have been installed. After which BitLocker can be resumed. This would be a HUGE help if it can be added to the product.…

    236 votes
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    13 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.

    230 votes
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    under review  ·  6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. Better support for Category::Subcategories in Helpdesk

    Currently setting up categories and subcategories for helpdesk is painful, as it requires manual ordering and reordering of entries, high redundancy in entries, and is not supported under custom fields. It would be great to see UI improvements to make this task more streamlined.

    218 votes
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    8 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

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