SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. Build Process via text file

    Would really help if we could be able to view the build process via text file.

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      0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    • link

      Allow Alias to Link in Custom Fields in KACE Service Desk

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        1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      • Archieved tickets' owner only comments

        Owner only comments do not show up on archived tickets. It would be nice to have a way for them to be displayed. Currently the only option is to restore the ticket.

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          0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
        • Email Ticket owner Owner when using servicedesk web console to enter new tickets

          Instead of using custom sql rules, have this built into the servicedesk as an option. (The built in owner email notification only works when users email the servicedesk)

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            0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
          • Create ticket after scanning barcode

            As a ticket technician, I would like to be able to scan a barcode asset, then have an option to create a ticket from that page and link that asset to that ticket.

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              0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
            • add role option to prevent Help desk item deletion.

              add role option to prevent Help desk call item deletion.
              We now have 3 option to set: Hide, Read and Write.
              It would be desirable to have Write but without Deletion option.

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                0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              • Help Desk - Add bulk "Move to Queue" functionality

                Allow admins to select multiple tickets from a search result list and choose "Move to Queue" from Choose Action dropdown to move multiple tickets simultaneously.

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                  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                • Helpdesk Management Console

                  It will be so helpful if we have 2 helpdesk managment side. First side would be for technical support. They can share some comments & idea between each other.The other mengment side will be for end users. End users can open tickets and communicate with technical support. In this case, we can have a refrences for both end users and technical support comments. This is because technical support need to interact with each others regarding the case and sharing ideas between each other. Also, end users will not be able to see these comments becase some times it's not useful…

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                    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                  • Color Code Owner Name in queue

                    We use the method of having individual owned tickets and team owned tickets via a 2nd user named after the team. It'd be nice if we could color the owners name to be able to tell the owners apart with at a glace.

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                      0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Another Combo-Box in Select Queue Page or Separator Line - See more at: http://www.itninja.com/question/add-another-combo-box-in-select-

                      Dear All,

                      I would be grateful if you could help in one point. In our company we have different department. For example: IT, HR, … etc.

                      In IT we have 3 units (queues): Helpdesk, Bentley Support, and ERP Support.

                      Now, another department want to have their own queue in the ticketing system, But we don't want to mix between departments and units in one combo-box.

                      My question, could we have two different combo-boxes one for IT and its units and another one for the other department ? If not, could we have a separate line after the IT queues and…

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                        0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                      • Set Comments via Email from Owners as 'Owners Only'

                        If the 'Default ticket owner comments to Owners Only visibility' setting is turned on for the queue, any comments received from the Owner via Email should automatically be set to 'Owners Only'.

                        Currently they are set as visible to non-owners unless the Owner includes the @owners_only = 1 command in their email.

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                          0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                        • user

                          When sending a ticket via email @submitter=
                          create user if the email does not exist.

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                            0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                          • How to configure the Email to Tickets in the Dell Kace 1000 service desk ? Does it work

                            How to configure the Email to Tickets in the Dell Kace 1000 service desk ? Does it work

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                              0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Self registration

                              When the k1000 is set to local authentication, have the ability for new users to self register on the login screen for access.

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                                0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can we create a ticket as parent, from email?

                                  I want to create a parent ticket just by sending an email to k1000.

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                                    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Can't search devices in the Help Desk Module to add a user's device

                                    So a user calls into the Help Desk and we create a ticket. We have to look up the user in inventory to find the device first to add it to a ticket. Would be nice to search the device list in the Service Desk by the user.

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                                      0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                    • User Access

                                      Please disable users from accessing all other user names when submitting tickets. Users should only have access to their own names, not the whole network when submitting requests

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                                        1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Need ability to update Asset record on Ticket Close not just on Change.

                                        We need to update an Asset when a ticket is closed. Our computer Asset has a status of Retired which should be triggered when the steps to retire a computer is completed in our ticket.

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                                          0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Left Comment

                                          We would love a new variable to allows who left a comment in the Email on Events section.

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                                            0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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