SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. more custom data fields in user import

    We have custom reporting from the kbox database and would like more fields to be able to be imported than the stock 16. These should be listed as more custom fields.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  2. MS Lync

    We plan to employ MS Lync, a presence application. If KBOX help tickets could be assigned automatically based on the presence of potential owners, that would be a great help.

    2 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide "Also show child history" from parent ticket

    I would like to be able to hide the option "Also show child history" from a parent ticket? Currently if you create a child ticket, the submitter of the parent ticket can see all of the comments of the child ticket by clicking on "Also show child history" in the parent ticket. Sometimes I do not want the submitter of the parent ticket to see the child tickets comments as it may contain information they do not need to see based on a fix or other comments from the support team. Ideally, what would happen is a user would submit…

    8 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email All Service Desk Users or subset based on tags

    Not everyone has an Exchange Server or GAL and it would be helpful if there was similar functionality built into Kbox. It would be very similar to the Alerts feature, but instead of "Deploy to All Machines" you would have the option to send to all users. Just like you can limit the broadcast to groups based on tags it would be nice to be able to limit the emails sent in the same way.

    1 vote
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    under review  ·  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow admins to change the width of the label in a support ticket, not just the fields.

    You can change the width of the fields that the user fills out, but the labels are held to a certain width which forces some labels to show up on two lines appearing very crowded and unprofessional.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  6. 6 votes
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    under review  ·  3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  7. Service Desk - Create a filter that can pull tickets from queues across mulitple orgs

    A filter for admin users that can pull tickets from mulitple queues from multiple organisations. When setting up with mulitple orgs then you need to switch between them to see the tickets (can pull from multiple queues within an org) the ability for a service desk staff/supervisor to see all jobs across all orgs would be beneficial

    4 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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