SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. User Portal - Customized Background Color

    Allow the customer to get change Background color for UserPortal Welcome Screen and Admin Welcome Screen.

    Simple as that...

    206 votes
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    13 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  2. Plugin for sharepoint

    The users could install any software in their own machine through sharepoint intranet

    143 votes
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    14 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  3. Ability to change the big quick action buttons text

    In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text

    64 votes
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    2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add integration to outlook calendar for time scheduled tickets

    We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.

    64 votes
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    5 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  5. Ability to change FAVICON

    The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.

    61 votes
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    4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  6. Improve the software library like an application store (drag drop, software icon ...) for End User portal

    Improve the software library like an application store (drag drop, software icon ...) for End-User Portal

    41 votes
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    4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  7. Users able to view assigned assets in service portal

    We are a video game development company and have many software titles that require a licence. We also have game development consoles and other types of hardware that are both networked and not.

    What we are doing is assigning software license assets to workstations and hardware assets to users. We can see these license and hardware assets from the admin console.

    If I view a user's workstation detailed information I can see the assigned software license assets. If I view a user detail I can see the assigned hardware assets.

    When a user logs into the K1000 service centre he/she…

    37 votes
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    3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  8. K1000 Version 6 User Console Welcome Screen Logo

    I think it would be a good idea to add a separate logo upload just for the welcome screen. The default user console logo is 224x50 and the default welcome screen logo is 311x160. In the current design, the user console logo is used for both. If you design your logo for one specific size, it may not look as good on in the other size. Also, you are dealing with two different color backgrounds.

    When I use a larger logo(311x160) for the user console it is shrunk to fit the 224x50 requirements and is distorted. I am not sure…

    31 votes
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    3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  9. Display assets assigned to user in end-user portal

    If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

    The basic functionality for this already exists, as the user can filter assets when creating a ticket.

    However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

    29 votes
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    3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. More Customization for User Portal

    I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.

    26 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Quick Actions having the ability to have more than two selections showing.

    There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.

    19 votes
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    under review  ·  1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Device to Install Software on for Portal

    Please please REMOVE the Device to install software on required added in 7.0.. Why was this feature added??????? we have so many employees that use multiple computers etc. or login on to several different computers and its logging all the machines they are using and when they go to the portal if you are not paying attention you are pushing software to other machines that isn't even the correct one. I don't understand this change, the previous Portal install worked perfectly, it installed to what ever machine you logged into and that is how it should be. This new method…

    17 votes
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    4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Color of the "Urgent announcement"

    It would be interesting to have the possibility to change the default color of the "Urgent announcement" section (above the "Quick actions" section) in the user portal. Actually, it is white characters into a yellow band, which is sometimes difficult to read for users.

    16 votes
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow multiple installers from user console library

    In our environment the user console is primary accessed by technicians, mostly on setup of machine. What we think would be beneficial would be to be able to select multiple installations via checkbox or similar.

    This would allow techs to choose all of the required packages on the same screen. This should then speed up the process and reduce the chance of errors by packages being missed.

    15 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  15. Pull Ticket Time Zone Data from Browser

    We have users in Europe and the US, we currently have the system set to Central European Time, but this makes the ticket times six hours off in the US. I see several possibilities for making this more apparent. The simplest would be to list the servers time zone beside each time zone entry. The second would be to use the submitters time zone and mark each entry accordingly.

    15 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  16. Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

    Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

    Rather than using alerts to notify the users, it would be nice to have a Change Management module where we can log and communicate the upcoming changes (as well as relevant information about the change, like which location it affects, users, etc.). It would be nice to also associate assets to the change as well so we can track outages/changes on them.

    14 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  17. K1000 user console

    User console Libary

    With scripts, downloads, installations the button says "Install now", most users find this confusing.
    I'd would be better if this button would say "Start now".

    14 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  18. Allow custom background color for critical Announcements on End User Portal

    The critical Announcement Background color needs to be customizable by Admins; the current pale orange does not stand out.
    e.g. Red=Urgent/Down Yellow=Medium/Degraded would visually send the message.

    13 votes
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    2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Possibility to see if the software (in library software on the end user portal) has installed on the end user computer

    Possibility to see if a software is already installed on the end user computer , directly in software's library

    11 votes
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  20. allow end users to see what is queued for their system in the user portal

    The Administrator web interface has all sorts of information about what is queued up for a given system i.e. Dell Updates, Managed installs and System Patches. There currently is no way to list this information to end users without giving out Admin portal access to everyone. It should be trivial to expose those tabs to end users and who be a huge usability improvement.

    12 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

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