SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. "Lock" a patch label

    Our current patching procedure involves running a test job of newly released patches from our smart labels on the Wed. following Patch Tues. We run this test job on approx. 10 IT lab PC’s + the PC’s of users who use critical applications. Once the test job and application testing is complete, we would like a way to lock the patch job to prevent additional patches from being added to the Smart Labels. Currently, patches that are downloaded to the K1000 subsequent to our testing and prior to the scheduled company-wide patch deployment can be dynamically added to the Smart…

    16 votes
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    2 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Email notification upon Patch Schedule Completion

    As many users do, i assume that they have patch schedules set up.. Detect or Deploy only. or even full detect and deploy.. Set up to run at specific times.

    Currently, when you go into that patch schedule, you can see down at the bottom, the machines it will be doing (based on your selection), with Amount needing to be patching, that were patched, etc.. and the STATUS.

    Currently i have created a report, which i now manually run the next morning, to give me this information. I want to see WHAT was done automatically, without having to log into…

    25 votes
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    2 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. reboot

    When using the reboot option, although the timer does appear on the desktop, the countdown timer doesn't decrement. If the countdown timer is set to 30 minutes, the timers remains at 30 minutes until reboot. The timer doesn't move. It's doing it in the background but the users don't see the timer decrementing and it confuses the users as they do not know how much time they have left before it'll reboot. I'd like it to show the timer counting down.

    53 votes
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    3 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your input. This is under review and will be prioritized higher as more votes accumulate – so, we encourage you to vote if this interests you.

  4. Retry button for failed systems on a patch schedule list

    Lets say you have 20 DC's as an example and you run the patching and then click on the screen that shows your patching process and after a period of time lets say a couple systems fail the handshake or upload files error, you cannot just click on the two machines or failed machines and hit "retry" for just those machines. What we need to have is a retry button that retries all the failed or systems that do not show "Completed" - so that you don't have to run the whole patching process again for all systems when you…

    8 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Rocket.Chat and TortoiseGit to the patch feed

    I would like to see more software available. Please add Rocket.Chat for Mac and Windows to the patch feed. What about TortoiseGit for Windows? TortoiseSVN is already included, but not TortoiseGit.

    24 votes
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    under review  ·  0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tray icon color changes if patches are pending

    For the KACE agent tray icon, I would like to see the color be something different, maybe yellow, when there are patches pending that need to be install. That way, when a technician say is working on it, he could go ahead and push patches to the machine to see if a patch resolves an issue.

    3 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Track and manage Bluebeam Updates.

    Track and manage Bluebeam Updates.

    1 vote
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Milestone Systems patches and updates repository to Patch Manager Catalog

    Add Milestone Systems patches and updates repository to Patch Manager Catalog to stream line patch management for all security camera systems running with milestone systems since the manual software updates for these systems are very time consuming would be a great sales case for alot of enterprises using milestone software to monitor their sites

    1 vote
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Let remote users download patches from microsoft

    Company with about 500 machines off which > 400 work from remote locations often.

    When a machine is not connected to the company network, it would download it's microsoft updates directly from microsoft. When inside the company network it would download it's updates from the replication shares.

    kr

    60 votes
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    5 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom CRON Schedules

    "In the Administrator's Guide it says that custom schedules can be set to "Run on the first Monday of each month at 09:00" and has the example of 0 9 1-7 * 1. This does not work." Your KB article 125945 - We have always run on a monthly patch schedule following Microsoft patch Tuesdays. It would be really beneficial to have this work. Otherwise, I have to adjust times every month.

    5 votes
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    3 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exclude ip addresses or devices via label or smart label in KACE

    Our servers are managed by WSUS and need KACE to not install an agent or patch the servers.
    We need a way to exclude the servers from KACE.
    Exclude ip addresses or devices via label or smart label in KACE

    1 vote
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to filter patches by Operating System "Begins with" Win 10

    The last 2 weeks we have been very busy getting WIndows 10 build 1709 to patch. The patching stopped since the update of the 24th of July.

    Our patch label had Win 10 as Operating System.
    To fix this, we had to add Win 10 SP0 and Win 10 SP0 x64.

    It would be nice to be able to filter on Operating System "begins with" so we don't have to edit the patch labels every time Microsoft decides to change the current active build version of Windows.

    1 vote
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow a user to patch on demand

    It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

    821 votes
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    17 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Additional patch schedule parameter: offset schedule by X days/hours

    The existing run on the {first/second/third...} {Monday/Tuesday...} scheduling option isn't useful for us. Yes, Microsoft puts patches out each Tuesday, but we always patch a certain number of days after Patch Tuesday.

    Having an offset value of x number of days after that would allow us to set a patch schedule once, and it would always fit our schedule.

    Example: "Run on the Second Tuesday of Every Month at 21:00, Offset by 2 days" would set our patch schedule to run at 9pm the Thursday after Patch Tuesday.

    This can't be done with the existing options. If I set it…

    3 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. More details on why a machine failed to patch.

    I'd like for there to be a way for you to look at what machines failed to patch, and see what errors occurred, and potentially a knowledge-base article about the error. That way you don't need to dig through logs trying to fish out the particular error.

    5 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Warning pop-up or other warning creating 'empty' patch schedules

    We had ALL WINDOWS DEVICES (incl servers) mistakenly patched yesterday because there were 2 patch schedules with zero devices in the device box and zero device labels selected. These schedules were there before upgrading to 8.1.108 and no issues. This could be a bug in the code. You should have a warning pop-up or other warning text that you are patching all windows devices in your environment (or similar).
    Luckily we had few calls to IT service desk and no production issues.
    Add a warning please.

    1 vote
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Validation of distribution results

    Recently, I attempted to deploy Windows .NET 4.7.2 to our users.
    I utilized the Distribution platform and Microsoft's executable.
    (This software will be installed via: NDP472-KB4054531-Web.exe /Q /norestart)

    Ultimately the results showed almost all of them "FAILED" after 3 of 3 attempts.
    Further research showed that most of the clients already had .NET 472 installed, but it reported "FAILED" instead of completed.

    It would be excellent if the 'results' of the deployment would report either 'skipped' or 'success'.
    Thank you for your help and assistance!
    Scott

    1 vote
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  18. Requesting foxit phantom pdf patch for updates on windows

    Kace k1000 has Foxit reader and Foxit enterprise reader patches available. The same software publisher (Foxit) has another pdf product called "Foxit Phantom PDF reader" and these patches are not available. Our firm utilizes both applications, but as of now we cant centrally manage them both with kace patching. This will force us to have to script and test a MSI deployment to update phantom pdf reader; which is not as efficient as the patch management.

    As of right now Foxit version 9.1 is only available via kace for foxit reader and not phantom reader as well.
    *Patch Description
    Foxit…

    4 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dell Update Schedule Detail page needs fixing

    I don't know if this is a localization issue or what, but in our version of KACE SMA (8.0.320), there are some confusing and/or broken options in the "Schedule" section of the Dell Update Schedule Detail page.

    I was directed here by support, but this isn't really a feature request, this is a flat-out bug IMO.

    In Normal patch management, there is a checkbox to enable run-on-reconnect if a device is offline at the scheduled time, and input boxes for "delay run" and "end after", where you can enter a number of minutes for each setting.

    In Dell Updates, there…

    3 votes
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    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Undocking and Docking Interrupt Patching Timers

    When a user undocks or docks after they had selected No to a restart, it interrupts the timer and prompts them to restart immediately. Support stated this is due to the IP change from wired to wireless. Can it be modified to handle this IP change so the snooze timeout the user selected is not interrupted?

    1 vote
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