KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
52 results found
Configuration option by user for the SMA Device Details to open at your preferred "Deployment Status".
The previous version opened Device Details by default to Deployment Status = Deployment Scheduled. The current version opens by default to Deployment Status = Installed. Set an appliance default to whatever your developers decide, but allow individual SMA users to change the default view in Settings \ Users \ User Detail.1 vote
Add Log for Updates to show who kicked it off
Just came across where one of the admins kicked off the appliance update. Went to the log and Update portion and did not show which admin kicked it off. No Show History on the page. Current workaround is to give admin near admin access by creating a role and only blocking appliance section.1 vote
Enable embedding attachments to the message
To better enable tracking of issues it would be good if we could embed attachments to messages sent through the SMA ticketing system. There are certain people we open tickets for who are off our network and do not have access to the ticketing system.1 vote
Ability to see if device is online / offline from software detail page
From the software detail page, we usually see which machines need to be brought up to the latest version, it would be helpful if we could see if the machine is online/offline from this page. I know on the far right there is something that shows you when it was last inventoried, but depending how many labels that device has applied to it, this goes offscreen. Also the ability to do device actions from this page (ping, bomgar jump, etc) would also greatly make our jobs easier..1 vote
Global Search - Check Boxes for performing actions, deletions, etc
When performing a global search, add check boxes, so we can easily delete from this area. This is when MIA is not an option, we can delete from one screen, instead of manually going to each and every device and deleting from multiple places.1 vote
Enhancement of Kace (Automating ticketing Systems)
I wish that the ticketing system of Kace be provided with the option of setting ticketing section to send automated responses to tickets submitted under certain category based on certain hours like after hours or weekends. Then follow up with responses to user that originated the ticket and send replies to IT Technicians. At the end, if the ticket is not closed, it should generate a reminder intermittently as in say every 4hours or so.1 vote
Filtering Log File/Live View of Patching
I like to look at log files while an operation is in process. Sure, I can TRUST the Kace SMA that it is doing what it is supposed to be doing with patches, but I'd like to be able to see step-by-step where it is in the process. I can get an idea in the Access log within the SMA; however it would be nice to see a live log file specific to patching rather than seeing everything that's going on.1 vote
Make the Software Category field an editable field, currently the values are static and not editable
Currently in the Software section, when editing the specific software record the Category field has predetermined values that cannot be modified. Make the Category field and editable field so that values can be modified and added.1 vote
It'll be great to have virtualisation's tools (like VMware Tools et Windows Integration Services).
It'ss help administration for stopping/starting the SDA and SMA appliance controled by the hypervisor when maintenance are only a standalone hypervisor.1 vote
Ability to set Manager to Unassigned in User Detail
Manager field was recently added to the User Detail screen. After manually assigning a Manager to my user record, I am now unable to change it back to 'Unassigned'. It does not appear in the drop-down list.1 vote
Ability to add devices into an exclusion setting. Maybe something similar to Ignore Client IP Address Setting.
Ability to add devices into an exclusion setting. Maybe something similar to Ignore Client IP Address Setting. If a device is in this exclusion, it is excluded from getting scripts, managed installs, and patching. Should be able to select what type to be excluded from.0 votes
The link to the computer in the Agent Command Queue points to systemui, not adminui
SMA version 12.1.168, when looking in the Agent Command Queue, links look like this: https://kbox.domainname.org/systemui/machine.php?ID=1680&ORG=Default
SystemUI brings me to the Dashboard. Replacing systemui with adminui works.1 vote
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