The 8.0 version theme is very bright and hurts the eyes. I think it would be good to allow several themes, especially to allow a company to theme the site to be how they would like it.

Sync users with AD

We would like our AD users to be sync'd instead of simply imported. Since there is no way to easily remove old users, it would be better to have a sync with AD with an option to keep users associated with tickets.
Since we are a school district, we have high user turnover every year so we have thousands of old/inactive accounts in our K1000.
Thank you.

It would be nice if we could get an increased character limit for the Initial Message window that's used to notify users before an Online Script is ran. It is currently much shorter than most message windows that can be created throughout the SMA.

Before submitting a new ticket the title of the service ticket can be checked against the knowledge base. It then can show those results and then the user can put a ticket in. Much like how you put a ticket in now with quest. This would be an awesome feature.

In my environment(s) we have developers who set HTTP_PROXY & HTTPS_PROXY as system environment variables so that they can run their applications. With these set, the KACE agent will not check in correctly.

I propose that we have application specific proxy settings available for the KACE agent application, whereby should no proxy settings be configured on the application, all other possible locations for setting a proxy (eg. IE, netsh, Env) are ignored and a direct connection is attempted unless otherwise specified.

The old method of WOL in 7.2 and below was able to send packets across subnets. The new relay agent method cannot. If all machines are powered off in a subnet, then it is not possible to wake up the machines at all starting in version 8.0. I have had to resort to using another product for WOL scheduling. This feature was a nice selling point. I'm pretty sure the other suggestion was to have the option to use a relay.. not be forced to.

With Windows 10 becoming the new standard OS for Enterprise computing, will the new update to the KACE K1000 include Feature updates for Windows 10 as part of patching? This helps to ensure overall security for Windows 10 client PCs.

It would be a great idea to show the enduser the current state of the Patching Process.

The Enduser should be able to see which Application and which patch is currently beeing installed.

I have found some other ideas about this already but they all have been closed as "completed" but there is nothing like this in the current Version of K1000 8.1.

Enhance the Service Desk Widgets feature by clicking on it and have it bring the actual tickets

I need to be able to create, update, and close tickets from external sources (other billing systems, etc). There appear to be APIs for most modules but none for Service Desk. Email is not sufficient for ticket operations.

When I assign assets as children, it would be helpful to only have to change these settings on the parent asset. Example: I am building a deployment "package" for a user and have assigned 3 other assets as children to a PC asset. When I change the status of the PC asset to "Active", or assign to user, or change location it should reflect the change on the assets that are children as well.

Recently, I attempted to deploy Windows .NET 4.7.2 to our users.
I utilized the Distribution platform and Microsoft's executable.
(This software will be installed via: NDP472-KB4054531-Web.exe /Q /norestart)

Ultimately the results showed almost all of them "FAILED" after 3 of 3 attempts.
Further research showed that most of the clients already had .NET 472 installed, but it reported "FAILED" instead of completed.

It would be excellent if the 'results' of the deployment would report either 'skipped' or 'success'.
Thank you for your help and assistance!
Scott

The flat-look UI in 8.1 is a disaster. Who on earth thought it was a good idea to emulate Win10? The stark white with light grey is very hard on the eyes. Give the Admin the ability to revery to a proper colour scheme or even better the UI from 7.x.

Would like to see the survey emails contain the 1-5 star rating as a hyperlink, so that the user can just click on a rating and have the survey result logged with a single click. Then the user can be directed to the website so they can add comments as well if they so chose.

My company is looking to drive survey engagement and we think that streamlining the feedback process could increase the number of responses we are seeing.

Thank you,

This new User and Admin interface colors and Text sizing on KACE SMA 8.0 is horrible! Please, give us possibility to change this!!!

With the growing popularity of virtualization hypervisors that require VirtIO drives, Quest should start supporting that. Nutanix is another example of an environment where VirtIO drivers are required. Everything else we have can handle it, K1000 is the only outlier.