SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. K1000 8.0 themes

    The 8.0 version theme is very bright and hurts the eyes. I think it would be good to allow several themes, especially to allow a company to theme the site to be how they would like it.

    449 votes
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      83 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
    • Sync users with AD

      Sync users with AD

      We would like our AD users to be sync'd instead of simply imported. Since there is no way to easily remove old users, it would be better to have a sync with AD with an option to keep users associated with tickets.
      Since we are a school district, we have high user turnover every year so we have thousands of old/inactive accounts in our K1000.
      Thank you.

      46 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Increase character limit for Initial Message in Scripting

        It would be nice if we could get an increased character limit for the Initial Message window that's used to notify users before an Online Script is ran. It is currently much shorter than most message windows that can be created throughout the SMA.

        24 votes
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          under review  ·  0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
        • KACE Variable for OS-Native HKLM:Software and C:\Windows\system32

          As you may know the KACE K1000 agent is a 32-Bit process.

          As the process is 32-bit it does not have native access to c:\Windows\system32, c:\program Files or HKLM\Software on 64-Bit systems, requiring that scripts are forked with conditions for the redirected paths. This adds a lot of unnecessary steps and complications to KACE Scripts, especially ones with multiple steps.

          The agent currently has several built-in variables such as
          $(KACE_DEPENDENCY_DIR

          Would it be possible for Quest to implement 2 new variables to their agent for 64-Bit systems.

          $KACE_SYSTEM32 (Redirects to C:\Windows\sysnative) on 64-Bit machines) 32-Bit machines would direct to C:\Windows\System32

          18 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow knowledge base search before entering ticket

            Before submitting a new ticket the title of the service ticket can be checked against the knowledge base. It then can show those results and then the user can put a ticket in. Much like how you put a ticket in now with quest. This would be an awesome feature.

            15 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Chat Support

              To better support our end users methods of contacting us, we've introduced a chat support system. Because KACE does not currently have chat built in, we partnered with Bomgar chat, and transfer the Chat Transcript over to KACE's API which then creates a work order with the transcript. This is a dirty method with many limitations. Some of the limitations are: several fields can not be set when importing through API, i.e. categories and problem description.

              Is there any hope that KACE would create its own integrated chat support module? When you contact Quest/KACE support, they have chat capability, why…

              15 votes
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                0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              • Application proxy setting for KACE Agent.

                In my environment(s) we have developers who set HTTP_PROXY & HTTPS_PROXY as system environment variables so that they can run their applications. With these set, the KACE agent will not check in correctly.

                I propose that we have application specific proxy settings available for the KACE agent application, whereby should no proxy settings be configured on the application, all other possible locations for setting a proxy (eg. IE, netsh, Env) are ignored and a direct connection is attempted unless otherwise specified.

                17 votes
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                  1 comment  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
                • Change Management

                  Looking for a change management system within the K1000. I've found this article, but it is related to version 6 and does not include the approval system. https://www.quest.com/community/b/en/posts/5-easy-steps-to-change-management-support-with-the-k1000-service-desk

                  Here's a general description of what we would like to see:

                  A process by which tickets can be submitted and the person submitting the ticket can decide if the ticket needs an approval or not. Then if there is an approval need let the person submitting the ticket either select or type in the person who needs to be the approver. These tickets need to be retained in the same queue or…

                  7 votes
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                    2 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow ability to enable authentication for client shares

                    Now that Microsoft is no longer allowing guest access to SMB shares by default, beginning with Windows 10 v1709 (Fall Creators Update), the appliance client share(s) are no longer of any use without changing the default behavior in Windows to be less secure.

                    See https://support.microsoft.com/en-us/help/4046019/guest-access-smb2-disabled-by-default-in-windows-10-server-2016

                    The appliance should allow the admin to enable authentication to the \\k1000\client share(s) so that they are usable without compromising Windows security.

                    Ideally, existing accounts created or imported into the appliance (In Organizations, on Org enabled appliances) would be able to use this share, but a local account with a password we set would be…

                    23 votes
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                      0 comments  ·  Provisioning  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow WOL across subnets without relay or allow the relay agent to

                      The old method of WOL in 7.2 and below was able to send packets across subnets. The new relay agent method cannot. If all machines are powered off in a subnet, then it is not possible to wake up the machines at all starting in version 8.0. I have had to resort to using another product for WOL scheduling. This feature was a nice selling point. I'm pretty sure the other suggestion was to have the option to use a relay.. not be forced to.

                      15 votes
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                        0 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
                      • Include Windows 10 Feature Updates as part of Patching Module

                        With Windows 10 becoming the new standard OS for Enterprise computing, will the new update to the KACE K1000 include Feature updates for Windows 10 as part of patching? This helps to ensure overall security for Windows 10 client PCs.

                        4 votes
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                          0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                        • View Application & Windows Patch State on the Client

                          It would be a great idea to show the enduser the current state of the Patching Process.

                          The Enduser should be able to see which Application and which patch is currently beeing installed.

                          I have found some other ideas about this already but they all have been closed as "completed" but there is nothing like this in the current Version of K1000 8.1.

                          13 votes
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                            0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                          • Have the Service Desk widgets bring the actual ticket details

                            Enhance the Service Desk Widgets feature by clicking on it and have it bring the actual tickets

                            4 votes
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                              under review  ·  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Service Desk API

                              I need to be able to create, update, and close tickets from external sources (other billing systems, etc). There appear to be APIs for most modules but none for Service Desk. Email is not sufficient for ticket operations.

                              14 votes
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                                1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                              • Change Asset Status, Assignment, location of "Child" assets when Parent assets are changed.

                                When I assign assets as children, it would be helpful to only have to change these settings on the parent asset. Example: I am building a deployment "package" for a user and have assigned 3 other assets as children to a PC asset. When I change the status of the PC asset to "Active", or assign to user, or change location it should reflect the change on the assets that are children as well.

                                3 votes
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                                  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • Validation of distribution results

                                  Recently, I attempted to deploy Windows .NET 4.7.2 to our users.
                                  I utilized the Distribution platform and Microsoft's executable.
                                  (This software will be installed via: NDP472-KB4054531-Web.exe /Q /norestart)

                                  Ultimately the results showed almost all of them "FAILED" after 3 of 3 attempts.
                                  Further research showed that most of the clients already had .NET 472 installed, but it reported "FAILED" instead of completed.

                                  It would be excellent if the 'results' of the deployment would report either 'skipped' or 'success'.
                                  Thank you for your help and assistance!
                                  Scott

                                  1 vote
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                                    0 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Give the admin the ability to change the UI

                                    The flat-look UI in 8.1 is a disaster. Who on earth thought it was a good idea to emulate Win10? The stark white with light grey is very hard on the eyes. Give the Admin the ability to revery to a proper colour scheme or even better the UI from 7.x.

                                    1 vote
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                                      0 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Update survey emails to streamline feedback submission

                                      Would like to see the survey emails contain the 1-5 star rating as a hyperlink, so that the user can just click on a rating and have the survey result logged with a single click. Then the user can be directed to the website so they can add comments as well if they so chose.

                                      My company is looking to drive survey engagement and we think that streamlining the feedback process could increase the number of responses we are seeing.

                                      Thank you,

                                      1 vote
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                                        0 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PLEASE! GO BACK TO THE PREVIOUSLY INTERFACE COLORS KACE 8.0

                                        This new User and Admin interface colors and Text sizing on KACE SMA 8.0 is horrible! Please, give us possibility to change this!!!

                                        26 votes
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                                          4 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • K1000 should support VirtIO drivers

                                          With the growing popularity of virtualization hypervisors that require VirtIO drives, Quest should start supporting that. Nutanix is another example of an environment where VirtIO drivers are required. Everything else we have can handle it, K1000 is the only outlier.

                                          15 votes
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                                            2 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
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