When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.

The service desk should accept digitally signed emails. Our users typically use a digital certificate and automatically sign all emails. when a digitally signed email is sent to the service desk, the email is blank and you do not see any text. This used to work in previous versions... not sure why it was taken out.

With the new model of Windows updates, we need to be able to easily push these feature updates such as Anniversary Edition via the KACE in order for it to fully replace the current functionality of a WSUS server.

The replication between the appliance and the remote shares e.g. for patches uses for a while, the time to transfer the bytes configured in the bandwidth limitation, 100% of the WAN bandwidth. This causes in some errors when applications try to use the WAN to the same time. A good solution for this would be to use traffic shaping on the appliance to control the bandwidth to each remote share separately. Therefore, it is possible to use a constant bandwidth without interrupting other applications on the WAN Link.
Solution for a Linuxsystem see attached File

I think the ability to edit what snooze times are available under Managed installs would prove very beneficial..

The System Performance page or MUNIN must be secured and locked down to allow viewing only by system administrators. We cannot have this System Performance graph (https://<K1000_HOSTNAME>/munin/) visible to the public!

We have an issue with technicians who are ticket owners of the queue. The issue lays with their ability to see ALL of the tickets in that queue. This can be one's own tickets, unassigned tickets, tickets of other techs, and so on. I would like to request for the option where ticket owners are allowed or disallowed to see all of the tickets in the queue.

The supported date of MacOS systems on the K1000 and K2000 is far too long after Apple releases a new OS. This prevents some adoption of the tools and hampers the ability to support systems in environments. .

Many customers have a hard time with manual updates.
The usage of the server upgrade kbin works fine but when they try to upload the agent kbin this fails.
So many SR are updated where support needs to point the customer to right location.
Even this is described in KB articles and the release notes this gives customers hard times.

It would be great if the upload would also work over the manual update field or lead the customer to the right page if an upload has been tried.

When creating a ticket and attaching a document, you see the trash can to delete BEFORE saving the ticket. Users need the ability to delete an attached document after ticket has been saved. Same with pasting screen shots.

When a Ticket has a new comment can we get an indicator weather a badge or something tells you weather there is a new comment. or potentially change the colour of the title

Currently the device inventory shows the last known user, but it would be nice to see all users currently logged in to the machine. Right now I need a whole other tool to perform this task.

2-way communication between microsoft teams and the service desk for working tickets and moving the comments from the topic in teams into the ticket.

When i am installing a script, i would like to have a option to download the list of computer from the text file. I have been using this feature in PDQ Deploy and it is very useful.
Attached is the screenshot of PDQ Deploy

We use the method of having individual owned tickets and team owned tickets via a 2nd user named after the team. It'd be nice if we could color the owners name to be able to tell the owners apart with at a glace.

The about page located at http://<K1000_HOSTNAME>/common/about.php contains contains summary information of the system and should be locked down.

On the K1000 only the Mac of the Ethernet Adapter is queryed by search. WLAN Mac adresses can`t be found.