SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. Location Overview

    When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.

    367 votes
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      6 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Digitally Signed Emails and Service Desk

      The service desk should accept digitally signed emails. Our users typically use a digital certificate and automatically sign all emails. when a digitally signed email is sent to the service desk, the email is blank and you do not see any text. This used to work in previous versions... not sure why it was taken out.

      31 votes
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        3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      • Support Windows 10 Feature Update installations via KACE patching.

        With the new model of Windows updates, we need to be able to easily push these feature updates such as Anniversary Edition via the KACE in order for it to fully replace the current functionality of a WSUS server.

        54 votes
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          5 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
        • Traffic Shaping for Replication

          The replication between the appliance and the remote shares e.g. for patches uses for a while, the time to transfer the bytes configured in the bandwidth limitation, 100% of the WAN bandwidth. This causes in some errors when applications try to use the WAN to the same time. A good solution for this would be to use traffic shaping on the appliance to control the bandwidth to each remote share separately. Therefore, it is possible to use a constant bandwidth without interrupting other applications on the WAN Link.
          Solution for a Linuxsystem see attached File

          15 votes
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            1 comment  ·  Replication  ·  Flag idea as inappropriate…  ·  Admin →
          • Save and create child for projects

            Can we make the action "save and create child" work on child tickets the same as the parent? Currently creating the child ticket using the action just adds to the upstream parent only. This causes a lot of extra work because the following does not happen on child tickets like on the parent: selecting "allow this ticket to be parent", and then saving, and then finding the child again, and then changing the parent to the newly selected parent. This causes an incredible amount of frustration when running a 3 or 4 level deep project not to mention missing steps…

            5 votes
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              1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
            • Official support for K1000 agent on Server Core

              Windows Server running in Server Core mode is becoming more popular and is being pushed by Microsoft as the standard install mode for servers. The idea being, use just enough OS, which is lighter, faster, requires less patching and reboots, has a reduced attack surface, consumes less memory, installs and reboots faster, etc... We've become more aggressive with deploying server core since the release of Server 2016. We have over 30 servers running it at this point with plans to double that within a year. I'd rather not have to run a separate WSUS server just for the systems running…

              15 votes
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                0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
              • Edit snooze options under managed installs

                I think the ability to edit what snooze times are available under Managed installs would prove very beneficial..

                4 votes
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                  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                • The System Performance page (MUNIN) is visible to the public!

                  The System Performance page or MUNIN must be secured and locked down to allow viewing only by system administrators. We cannot have this System Performance graph (https://<K1000_HOSTNAME>/munin/) visible to the public!

                  5 votes
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                    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                  • Service Desk's Ticket owners should not see ALL tickets only assigned ones

                    We have an issue with technicians who are ticket owners of the queue. The issue lays with their ability to see ALL of the tickets in that queue. This can be one's own tickets, unassigned tickets, tickets of other techs, and so on. I would like to request for the option where ticket owners are allowed or disallowed to see all of the tickets in the queue.

                    3 votes
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                      1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    • Close the gap between macOS release date and support date on the KACE appliances.

                      The supported date of MacOS systems on the K1000 and K2000 is far too long after Apple releases a new OS. This prevents some adoption of the tools and hampers the ability to support systems in environments. .

                      7 votes
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                        1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Possibility to manual upload agent bundle also under Appliance Update

                        Many customers have a hard time with manual updates.
                        The usage of the server upgrade kbin works fine but when they try to upload the agent kbin this fails.
                        So many SR are updated where support needs to point the customer to right location.
                        Even this is described in KB articles and the release notes this gives customers hard times.

                        It would be great if the upload would also work over the manual update field or lead the customer to the right page if an upload has been tried.

                        7 votes
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                          0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                        • We need the ability to delete attachments and screen shots after saving the ticket not just when creating it.

                          When creating a ticket and attaching a document, you see the trash can to delete BEFORE saving the ticket. Users need the ability to delete an attached document after ticket has been saved. Same with pasting screen shots.

                          6 votes
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                            0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change Incedent title colour when new comments are added by non owners

                            When a Ticket has a new comment can we get an indicator weather a badge or something tells you weather there is a new comment. or potentially change the colour of the title

                            6 votes
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                              0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Show all users currently logged in to a machine

                              Currently the device inventory shows the last known user, but it would be nice to see all users currently logged in to the machine. Right now I need a whole other tool to perform this task.

                              3 votes
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                                0 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                              • Microsoft Teams integration with the Service Desk.

                                2-way communication between microsoft teams and the service desk for working tickets and moving the comments from the topic in teams into the ticket.

                                3 votes
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                                  0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                • Import computer names from a text file or excel sheet in the script

                                  When i am installing a script, i would like to have a option to download the list of computer from the text file. I have been using this feature in PDQ Deploy and it is very useful.
                                  Attached is the screenshot of PDQ Deploy

                                  1 vote
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                                    0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Color Code Owner Name in queue

                                    We use the method of having individual owned tickets and team owned tickets via a 2nd user named after the team. It'd be nice if we could color the owners name to be able to tell the owners apart with at a glace.

                                    1 vote
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                                      0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                    • The K1000 about page is visible to the public!

                                      The about page located at http://<K1000_HOSTNAME>/common/about.php contains contains summary information of the system and should be locked down.

                                      4 votes
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                                        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Mac adress of WLAN searchable

                                        On the K1000 only the Mac of the Ethernet Adapter is queryed by search. WLAN Mac adresses can`t be found.

                                        7 votes
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                                          1 comment  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Suspend BitLocker as part of the Patch Detect & Deploy Jobs

                                          K1000 should (through inventory detection) be able to determine that the machine has BitLocker enabled and during a patch deployment of that machine, there should be an option to suspend BitLocker (manage-bde –protectors –disable c:) before the reboot so the patch job does not get stuck at waiting for a user to enter the BitLocker PIN. If multiple reboots are required the K1000 can continue to disable BitLocker in a Detect & Deploy job until all patches have been installed. After which BitLocker can be resumed. This would be a HUGE help if it can be added to the product.…

                                          59 votes
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                                            5 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
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