SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. queue selection layout options

    When an end user is selecting a queue, there is only a drop-down box with the queue options being select able. We would like the ability to change the HTML/CSS only, so that instead of a drop-down box being displayed to select a queue, there would be other options available such as a grid-view layout of the queues with an image for the queue, the queue name, and possibly a short-description for the queue. The reason for this is because user-interface and user-experience of a drop-down box is out-dated and not very user friendly when compared to modern UI/UX standards.

    9 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. K1000 users should be able to update their contact information like their phone #, location, Room#, etc.

    K1000 users should be able to update their contact information like their phone #, location, Room#, etc. Users should not have to enter their contact information every single time they create a new ticket. If it is incorporated in the profile, every time a user creates a ticket, a technician will know how to reach the customer.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. Quick Actions having the ability to have more than two selections showing.

    There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.

    16 votes
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    under review  ·  1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. Color of the "Urgent announcement"

    It would be interesting to have the possibility to change the default color of the "Urgent announcement" section (above the "Quick actions" section) in the user portal. Actually, it is white characters into a yellow band, which is sometimes difficult to read for users.

    15 votes
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to change the big quick action buttons text

    In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text

    66 votes
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow custom background color for critical Announcements on End User Portal

    The critical Announcement Background color needs to be customizable by Admins; the current pale orange does not stand out.
    e.g. Red=Urgent/Down Yellow=Medium/Degraded would visually send the message.

    13 votes
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    2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Display assets assigned to user in end-user portal

    If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

    The basic functionality for this already exists, as the user can filter assets when creating a ticket.

    However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

    29 votes
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    3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. More Customization for User Portal

    I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.

    26 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. User Portal - Customized Background Color

    Allow the customer to get change Background color for UserPortal Welcome Screen and Admin Welcome Screen.

    Simple as that...

    206 votes
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    13 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  10. Limit how often user download

    It should be possible to set a limit on how often a user can run a download from the User Portal to avoid impatient users making the Agent queue up multiple scripted jobs.

    Example: User may click "Run Now" on the selected software/script once every 2 hours and cannot click it again for that software/script until 2 hours has lapsed.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make User portal login page more customizable

    I have a 24" screen and having only an 8" section in the center makes things difficult. I try to put some very brief instructions on how to login to the portal and the way it inflates the size of my logo and the giant white border around everything causes the login/password boxes to scroll off the screen.

    It would be great to have the full canvas and be able to have access to a folder where we could publish content that can be referenced on the end user portal. For example I would love to add a link to…

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

    Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

    Rather than using alerts to notify the users, it would be nice to have a Change Management module where we can log and communicate the upcoming changes (as well as relevant information about the change, like which location it affects, users, etc.). It would be nice to also associate assets to the change as well so we can track outages/changes on them.

    14 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  13. Defining UNC path rather than URL for quick links

    I would like to share an Excel document (for example) into the Quick Links section of the end user console home page. So rather than using a URL, it would be preferable to use a UNC path to a NAS where the file is located. However, I get an error when I save this new link into the Service Desk section from the admin console.

    1 vote
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. User portal display on a mobile device

    The Kace GO mobile application is useful for the administrators. However, do you plan a version of this app for the end users, to submit new tickets, or consult quick links and KB ?
    Otherwise, it would be interesting to have a mobile-friendly web portal for end users. Actually, it is possible to browse and read the content of the user portal, but as it renders the same general overview than on a common PC browser, we have to zoom in to read on a mobile device.

    1 vote
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. Automatically disable and move users to to no access

    Automatically move users that have not logged in to the appliance in a determinable amount of time or are disabled in AD when scan is run.to the no access role.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove "Need Help?" slider from user console

    Our end users do not need to see the blue "Need Help?" widget slider in the top right hand corner that shows them the k1000 administrator guide.

    I'd like to see the option to remove this from the Service Desk possibly in the roles section of the K1000

    Thank you!

    5 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Remove Device to Install Software on for Portal

    Please please REMOVE the Device to install software on required added in 7.0.. Why was this feature added??????? we have so many employees that use multiple computers etc. or login on to several different computers and its logging all the machines they are using and when they go to the portal if you are not paying attention you are pushing software to other machines that isn't even the correct one. I don't understand this change, the previous Portal install worked perfectly, it installed to what ever machine you logged into and that is how it should be. This new method…

    17 votes
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    4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. notification

    Currently, unless I periodically browse through my tickets, the only way I know a ticket I am assigned has been updated is when I receive an email. I believe sorting by 'Modified by' will also show updates, but is it also possible to have a pop up notification within Kace to notify me? Thus eliminating the need to have my email open all of the time.

    1 vote
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. user password

    Users who are not in AD (only web Access) needs the ability to change their information and password self

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Web UI and K1000 roles

    I have 2 queues with one group needing to see all tickets in one queue but only seeing their own tickets in the other. This works in the Web UI but does not work on the app. In the app said group can see all tickets in both queues.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
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