SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Have ability to receive text messages when owner is assigned a ticket

    Some of our team has asked whether is is possible to receive text messages when assigned tickets of a particular priority.
    Additionally we would like functionality so that when tickets reach SLA breach a text message alert is escalated to the Owner's Manager.
    I understand neither of these are options currently but would be a desired enhancement for the future

    1 vote
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  2. Assign multiple assets to a single ticket

    So often I need to perform the same task on multiple assets. In order to properly track this I have to create a ticket for each asset that needs the task performed. This could be done much better by allowing us to attach several assets to a single ticket. Please please please consider this.

    3 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customize color of the ticket's status

    For exemple :


    • State "Closed" then color yellow


    • State "Open" then color green


    • State "New" then color blue


    Like the "Priority" setting

    6 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow auto populate of custom fields based on email submission

    It would be great if we could have some sort of way to define our own "fields" from email tickets being submitted so that those could be translated to auto populate more needed information on the ticket.
    The Rules wizard is limited and SQL does not make the submission email visible to work with.
    For example, I get many tickets submitted daily via subsystems (Sophos for example). We can grab things like the title and change the ticket category - but if Kace could look in the email submitted and set the Machine (Workstation Name), because the info is in…

    3 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  5. KACE Agent Tray Icon popup when On-Demand Patches are ready to install

    How about adding a popup on the KACE Agent Tray Icon when On-Demand Patches are ready to install?

    3 votes
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    0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  6. Chromebook Asset Inventory

    Create a Chromebook extension that can send asset inventory information to my SMA.
    Some have already done this with other software management software.

    3 votes
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    0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support Additional LSA Protection

    The LSA, which includes the Local Security Authority Server Service (LSASS) process, validates users for local and remote sign-ins and enforces local security policies.

    LSA can be configured to run as a protected process, to make attacks such as pass-the-hash more difficult. For more information on running enabling additional LSA protection:
    https://docs.microsoft.com/en-us/windows-server/security/credentials-protection-and-management/configuring-additional-lsa-protection

    KACE looks to implement an LSA plug-in (KaceCredentialProvider.dll), which would need to support running LSA in this way.

    Support case SR4837981 confirmed this isn't something Quest currently supports.

    6 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reporting - Definition of the CSV output file

    My use case was:
    I need an inventory report for the billing of licenses for our customers.
    Unfortunately the billing software only reads CSV files with the following definition:
    - semicolon separated (default is comma seperated)
    - UTF8 (default is )
    - only text fields are between quotation marks (default is all fields are between quotation marks)

    After my unsuccessful searching for an option to define the creation of a Reporting CSV file I contacted the support and I was told that there is no option to define the CSV output file. I was recommended to leave demand here.

    It…

    3 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Alter replies to remove email address of ticket owner

    Some users have gotten in to the bad habit of clicking the email address inside ticket replies and responding outside the ticket. I know this is more a "teaching opportunity" for the user but it would be nice to just completely remove the ticket owner/replier email address from the template. See screenshot example.

    3 votes
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    0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  10. Create a Chrome Extension/App to allow Kace Announcements to display on Chromebooks.

    Kace SMA Announcements do not/can not display on Chromebooks. An Extension that we can deploy to Chromebooks might be able to allow this. At the very least, the extension would provide the SMA more detail into the device.

    3 votes
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    0 comments  ·  Agentless  ·  Flag idea as inappropriate…  ·  Admin →
  11. SAML Authetication on Multiple Virtual Hosts

    When using multi org license in Kace SMA with Virtual Hostname and IP address configured, SAML authentication doesn’t work. This was tested using Azure SAML authentication. This is something that will be fantastic to have, so we could have separate SAML authentication for each specific organization without the need to be filtering end users from accessing organizations they are not authorized to see. To be more specific, we added a second org dedicated to devices that are not public and that they should not have any access to it. When we created their own virtual host, SAML was not working…

    3 votes
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  12. Patching Snooze Report for agents/machines

    Please add a report that can show how many times a user snoozed the patch job. This can come in handy when a user complains about issues on the machine who refused to do the updates.

    3 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. We have both K1000 and K2000, the issue is being able to run MI directly from taskchain

    We have both K1000 and K2000, the issue is being able to run MI directly from taskchain. The issue is I need several different taskchains, for new images, number of departments and groups. Each with a different software requirements.
    Causing additional work, making four different places for us to manage, MI, Scripts, Task Chain and imaging server with its own type of MI and Scripting..

    4 votes
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    0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow Managers to close tickets for their staff but keep the staff as Ticket Owner

    This is helpful when staff is OOO and issue was resolved and tied to a DUE DATE or SLA.

    1 vote
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  15. Create a ‘Checkbox’ in the saved comments to allow including previous Comment(s) in the current Comment (outgoing email).

    When a comment is made in the Ticket and email is sent, the person receiving the email doesn't recall what previous comment(s) was sent.
    Allowing the Ticket owner to check a previous comment(s) to include in the current comment being sent will be very helpful and the Ticket Owner won't have to copy & paste the previous comment(s), and the Ticket won't have redundant comments.

    1 vote
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  16. Add a start/stop timer click to easily track time spent on Tickets

    Will allow for resource utilization reporting and how much time is pent on tickets (individual or total).

    1 vote
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  17. Allow multiple Ticket owners on a single ticket (not a Process Ticket)

    Allow multiple Ticket owners on a single ticket (not a Process Ticket). This will allow to report on Tickets by owner when multiple techs work on a ticket (example: employee onboarding).

    1 vote
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  18. Populate the Resolution field when opening a Ticket so the Ticket can be Open/Closed during the initial call

    Populate the Resolution field when opening a Ticket so the Ticket can be Open/Closed during the initial call, without having to SAVE (email is sent), the close (another email is sent). This change should only generate one email to the Submitter, CC List, Owner, Created by (as defined in Ticket Rules).

    1 vote
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  19. Automatically add a Timestamp to the Ticket Resolution

    Often a Ticket will have multiple resolutions. Each time a Closed Ticket is reopened, a timestamp helps determine when the previous resolution was provided to the client.

    1 vote
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  20. Allow sending email to the Ticket with @Owners Only marked

    Sometimes Ticket owners use email instead of the Ticket to send comments to the Ticket Submitter or CC List. Having this feature will allow the Help Desk staff to send the @Owner comment to the Ticket o make sure the Ticket is up to date.

    1 vote
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