SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Correct "Move to Queue" sort order when in ticket detail

    Make sort order for "Move to Queue" and "New Ticket From Queue" consistent. Currently queues are listed in alphabetical order on the ticket listing page. However, when in the ticket detail page, the "Move to Queue" list is not sorted alphabetically.

    18 votes
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    3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  2. K1000 Software Library for Mac & Auto-Filtering

    Any end-users would like to be empowered to use K1000 software library for installing any software on either Windows or Mac system without required admin privilege. I found that K1000 software library supports only Windows. K1000 software library needs to support Mac, too.

    In addition, the auto filter depending on what machine they are running needs to be added to K1000 software library. For example, end-user is logged onto Mac system, then, K1000 software library needs to provide only Mac apps by auto-filtering.

    16 votes
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    planned  ·  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  3. Asset Permissions

    Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.

    For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.

    117 votes
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    planned  ·  9 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Limit access to report categories and asset types by role or user label

    I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.

    34 votes
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    planned  ·  2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  5. Provide Database schema

    I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.

    65 votes
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    6 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

    Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

    32 votes
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    5 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Dean Wade responded

    Customizable list views will be part of the 6.0 release late this year.

  7. Online Kscripts - Add 'Run on next connect if Offline'.

    Online Kscripts - Add 'Run on next connect if Offline'. Many times a system goes offline when a scheduled script was supposed to run. Adding in this feature would insure that machine still ran the script. Currently we are always troubleshooting, "Is scripting broken?", versus "Did konductor NOT assign the machine the script". If we had this feature we could focus on machines that have a broken scripting mechanism.

    19 votes
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    planned  ·  0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.

    Limit user access to queues without limiting their ability to submit tickets to that queue. We have 3 queues and I do not want the user of the third queue viewing the tickets in the other 2 queues (unless it is a ticket this person submitted). Thanks.

    11 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Dean Wade responded

    Over the next few releases, we will be implementing Role Based Access controls.

  9. Native Powershell Integration

    The ability to use Powershell more natively within the KBOX appliance.

    A quick example: I would like to push out three installs before the desktop loads but would like to use Powershell to do it since it has more power and flexibility than a batch script. Although I can run the Powershell script it calls it first as if from a command line which then makes the KBOX client think the install is done so it then continues to the desktop, which I would not like it to do.

    It would be nice to be able to specify the Powershell…

    303 votes
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    11 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  10. Managed Install Scheduling

    I would love to see the ability to set a more specific deployment schedule for the managed installs. Make it like the patch deployment scheduling where you can pick certain day(s) of the week, specific time of day, specific date & time, etc. We have many machines that can only have software deployed to them at specific times and this would help automate that process.

    31 votes
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    planned  ·  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better Alert Scheduling

    Under Reports/Alerts, it would be nice if the scheduling were better. As it is now, you can only schedule an alert to run every day or once a week. It would be nice if you could schedule an alert bi-weekly, monthly, yearly, etc.

    31 votes
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    planned  ·  3 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Parent tickets to pass fields to child tickets

    Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.

    425 votes
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    18 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  13. Drill Down Based On Labels

    It would be nice if you could choose an option that instead of using the labels to be completely inclusive you can use the labels to be more exclusive. For instance, you could use a label for Windows XP machines and then another label for machines that have Firefox 3.x installed. Instead of having to make a brand new label for windows xp machines with firefox installed you could use both in conjunction to drill down to what you're looking for. This would allow you to create more broad labels that could be used over and over again.

    15 votes
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    planned  ·  0 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remote wipe functionality for lost or stolen machines.

    If a machine is reported lost or stolen, KBox should be able to implement a secure wipe function.

    346 votes
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    10 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    The KACE Cloud MDM product added the ability to “Factory Reset” Mac (only) devices in August, 2019. We will continue to work towards this for Windows in 2020. KACE Cloud MDM is seamlessly integrated with KACE SMA.

  15. Asset - Ability to do bulk edits

    From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"

    345 votes
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    18 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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