SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Uninstall software directly from inventory list

    Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
    • uninstall from all computers
    • uninstall from selected computers
    It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

    841 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  16 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import floor map images for tracking physical asset location

    Ability to import floor map images and tag with asset location.

    746 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    28 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

  3. Progress bar on patch deployment + Summary of patching

    This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

    I would like to see a progress bar on the client while patching for the current patching job.

    I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

    Maybe it is also a good idea to see a short summary which…

    498 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  12 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  4. Suspend BitLocker as part of the Patch Detect & Deploy Jobs

    K1000 should (through inventory detection) be able to determine that the machine has BitLocker enabled and during a patch deployment of that machine, there should be an option to suspend BitLocker (manage-bde –protectors –disable c:) before the reboot so the patch job does not get stuck at waiting for a user to enter the BitLocker PIN. If multiple reboots are required the K1000 can continue to disable BitLocker in a Detect & Deploy job until all patches have been installed. After which BitLocker can be resumed. This would be a HUGE help if it can be added to the product.…

    403 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    20 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    Similar to group policy software installs via active directory, it would be ideal to have labels react likewise. When a computer is placed into a label, it would install whatever software or managed installs assigned to the label - when the computer is removed from the label, the software would uninstall at next check-in instead of remaining on the pc, leaving unnecessary / not utilized software across the inventory.

    326 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

  6. Add a Ninite-like library of commonly used software

    Ninite provides a consistent interface for installing some of our most commonly used free software. Software like Firefox, Flash, Java, etc. can be installed with the same consistent switches every time, and Ninite takes care of making sure it has the most up-to-date version. That way, instead of having to prepare fresh Java packages every few days we could simply choose to keep that software up to date.

    This kind of functionality would go a long way toward making KACE easy to get up and running to manage essential software.

    319 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  7. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.

    273 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. Microsoft Outlook plug-ins

    Examples of Outlook plug-ins..

    • New Ticket option in Outlook for users that creates a new message in support request form with fields that will send to the Kace support request queue

    • Create a Ticket option in Outlook for techs (takes an existing email message from a user and sends it as a Kace support request) that presents a form for the tech support person that will populate in Kace

    The kind of thing I am talking about is touched on in this article from 2001(!) where some of the ticket creation work is handled once by the person…

    242 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  9. Update BIOS that has a password

    In an enterprise environment it is common practice to have a BIOS password to stop users accidentally/deliberately accessing the BIOS and making changes that would affect the operation of the computer.

    It appears that Distribution/Dell Updates cannot update a BIOS if it has a password set. This means that I have to go to ~1000 computers and upgrade the BIOS manually which is an extreme waste of time when KACE was purchased to do that sort of stuff automatically and it can't update a Dell computer's BIOS.

    208 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

    We are excited to announce that version 11.1 of the KACE Systems Management Appliance (SMA) is almost ready for the Beta/Release Candidate program. This release will contain improvements to Dell Updates. Although this is not the specific UserVoice feature you requested, you have made a request related to Dell Updates in the past; so we want to invite you to check it out. If you are interested in participating in the Beta/Release Candidate program, simply send an email with “Dell Updates Beta” in the subject header to: kace_beta+sma@quest.com and you will be contacted towards the end of April with details. Thank you in advance for your kind consideration!

  10. Sync users with AD

    Sync users with AD

    We would like our AD users to be sync'd instead of simply imported. Since there is no way to easily remove old users, it would be better to have a sync with AD with an option to keep users associated with tickets.
    Since we are a school district, we have high user turnover every year so we have thousands of old/inactive accounts in our K1000.
    Thank you.

    204 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

  11. Have agent update K1000 when IP changes

    I have a problem where employees with laptops cannot get software from the User Console Library because the IP address from their last inventory (up to 4 hours ago) does not match the IP the K1000 web interface is seeing.

    For example I have about 50 scripts in the library to automate the installation of printers in Boston, New York, LA, and Dallas. I have smart labels configured so that if you check in on the Boston, NY, LA, or Dallas subnets you get that site label. I then limit all the scripts for the printers in each site to…

    182 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

  12. Allow for modification of the user survey at the end of the ticket

    I would like to be able to change what is asked for in the user survey at the end of a ticket. Instead of just asking a user how satisfied they are I may want different departments to answer different questions, such as if the problem is reoccurring or if there are any other related issues affected by this ticket.

    181 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    13 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  13. Results of scripts that are scheduled should also be aggregated and "reported" like run now scripts

    When scripts are scheduled to be deployed at a later time, the results are not reported like scripts that are deployed using the "run now".

    Change the tab "Run Now Status" to "Scheduled/Run Now Status" and then report the results of scheduled script deployments there as well.

    170 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  14 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiple distribution packages assigned to one software

    The problem is that there are a lot of software applications out there that don't differentiate themselves once installed between 32 bit, 64 bit, or any of the OSs (i.e. 2003 vs. 2008) but have different installation packages depending on these items.

    169 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  8 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  15. Regarding the Patching Schedule, Reboot Options

    Regarding the Patching Schedule Reboot Options, I was hoping to see an option that is between “Force Reboot” and “Prompt User”. What I was looking for was “If there is a user logged on, then prompt user” and “If there is no one logged on Force Reboot”.
    We have a few hundred machines (student and faculty/staff) that get patched every night. I want to make sure that the machines get patched (and may need a reboot) and not wait till someone uses the machine to reboot, so forced reboot is great. But, then again, I don’t want a student working…

    160 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  14 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Drop down list of categories in the knowledge base

    Pretty Simple idea - create a drop down list for the category field in the knowledge base similar to the Type field in the Asset side. This would reduce human error when creating categories, because at the current time, spelling errors can create different categories. It would allow for more structure for the knowledge base that can be defined by a KB admin instead of a user.

    153 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  7 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  17. Plugin for sharepoint

    The users could install any software in their own machine through sharepoint intranet

    151 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    14 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  18. The Knowledge Base should have an author field

    The author is important, if clarification or modification is needed yesterday. This should be filled in automatically based on logged in user, but could be changed if needed. Say if a proxy was entering the article.

    140 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    14 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow custom views to be shared

    Allow for custom views for tickets, assets, etc. to be shared by other users. There could be global views, team views, personal views, etc.

    140 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  20. 138 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 62 63
  • Don't see your idea?

Feedback and Knowledge Base