SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Uninstall software directly from inventory list

    Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
    • uninstall from all computers
    • uninstall from selected computers
    It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

    710 votes
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    under review  ·  14 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import floor map images for tracking physical asset location

    Ability to import floor map images and tag with asset location.

    697 votes
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    27 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

  3. Progress bar on patch deployment + Summary of patching

    This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

    I would like to see a progress bar on the client while patching for the current patching job.

    I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

    Maybe it is also a good idea to see a short summary which…

    411 votes
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    under review  ·  11 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  4. Exclude based on label

    Having the ability to use labels to exclude from, as well as, include systems in an MI etc. would be helpful.

    385 votes
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    22 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

  5. Asset - Ability to do bulk edits

    From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"

    357 votes
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    18 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Suspend BitLocker as part of the Patch Detect & Deploy Jobs

    K1000 should (through inventory detection) be able to determine that the machine has BitLocker enabled and during a patch deployment of that machine, there should be an option to suspend BitLocker (manage-bde –protectors –disable c:) before the reboot so the patch job does not get stuck at waiting for a user to enter the BitLocker PIN. If multiple reboots are required the K1000 can continue to disable BitLocker in a Detect & Deploy job until all patches have been installed. After which BitLocker can be resumed. This would be a HUGE help if it can be added to the product.…

    299 votes
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    14 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    Similar to group policy software installs via active directory, it would be ideal to have labels react likewise. When a computer is placed into a label, it would install whatever software or managed installs assigned to the label - when the computer is removed from the label, the software would uninstall at next check-in instead of remaining on the pc, leaving unnecessary / not utilized software across the inventory.

    274 votes
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    8 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

  8. Better support for Category::Subcategories in Helpdesk

    Currently setting up categories and subcategories for helpdesk is painful, as it requires manual ordering and reordering of entries, high redundancy in entries, and is not supported under custom fields. It would be great to see UI improvements to make this task more streamlined.

    260 votes
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    9 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  9. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.

    251 votes
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    under review  ·  6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a Ninite-like library of commonly used software

    Ninite provides a consistent interface for installing some of our most commonly used free software. Software like Firefox, Flash, Java, etc. can be installed with the same consistent switches every time, and Ninite takes care of making sure it has the most up-to-date version. That way, instead of having to prepare fresh Java packages every few days we could simply choose to keep that software up to date.

    This kind of functionality would go a long way toward making KACE easy to get up and running to manage essential software.

    225 votes
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    7 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  11. Resume an already started script at reboot

    Have a script start running, restart the computer, and then continue to run

    197 votes
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    under review  ·  15 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow multiple assignments to Service Desk tickets without creating child tickets

    Allow multiple assigments to one Service Desk ticket instead of having to create child tickets

    182 votes
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    13 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  13. Microsoft Outlook plug-ins

    Examples of Outlook plug-ins..

    • New Ticket option in Outlook for users that creates a new message in support request form with fields that will send to the Kace support request queue

    • Create a Ticket option in Outlook for techs (takes an existing email message from a user and sends it as a Kace support request) that presents a form for the tech support person that will populate in Kace

    The kind of thing I am talking about is touched on in this article from 2001(!) where some of the ticket creation work is handled once by the person…

    170 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  14. Allow for modification of the user survey at the end of the ticket

    I would like to be able to change what is asked for in the user survey at the end of a ticket. Instead of just asking a user how satisfied they are I may want different departments to answer different questions, such as if the problem is reoccurring or if there are any other related issues affected by this ticket.

    167 votes
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    11 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  15. Have agent update K1000 when IP changes

    I have a problem where employees with laptops cannot get software from the User Console Library because the IP address from their last inventory (up to 4 hours ago) does not match the IP the K1000 web interface is seeing.

    For example I have about 50 scripts in the library to automate the installation of printers in Boston, New York, LA, and Dallas. I have smart labels configured so that if you check in on the Boston, NY, LA, or Dallas subnets you get that site label. I then limit all the scripts for the printers in each site to…

    163 votes
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    8 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

  16. Multiple distribution packages assigned to one software

    The problem is that there are a lot of software applications out there that don't differentiate themselves once installed between 32 bit, 64 bit, or any of the OSs (i.e. 2003 vs. 2008) but have different installation packages depending on these items.

    163 votes
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    under review  ·  8 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  17. disable the daily email notifications Charlie Root from K1000

    disable the daily email notifications Charlie Root from K1000
    and option : change the name of sender, or the frequence weekly...

    158 votes
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    under review  ·  6 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  18. Plugin for sharepoint

    The users could install any software in their own machine through sharepoint intranet

    146 votes
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    14 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  19. Allow Non-submitters to comment on a ticket

    Would love to have the ability to allow non-submitters with a stakehold to be able to comment within a ticket. Currently only Submitters can make comments on a ticket, however if you have a ticket that might have 3 individuals that might have information to add to a ticket, it would be good to be able to allow them. This would be different then a CC List, as it is also beneficial for people to receive notification but not comment.

    144 votes
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    9 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  20. Drop down list of categories in the knowledge base

    Pretty Simple idea - create a drop down list for the category field in the knowledge base similar to the Type field in the Asset side. This would reduce human error when creating categories, because at the current time, spelling errors can create different categories. It would allow for more structure for the knowledge base that can be defined by a KB admin instead of a user.

    142 votes
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    under review  ·  7 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
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