I'd like to see a more powerful WYSIWYG editor for the knowledgebase articles, maybe supporting Rich Text Format (RTF) and/or full HTML. I know Markup is already supported, but it's not ideal when you're trying to paste already formatted info into the knowledgebase or creating articles from scratch. There are nice WYSIWYG editors available that could probably be used, versus creating one from scratch.

Being able to forward the knowledgebase articles via email and retain the formatting would be nice too. Even the Markup formatted articles seem to be stripped when emailing them.

Have the K1000 send the WOL request to an Agent (on a PC that is already awake of course) on the same VLAN as the PC that you want to wake up. I need to be able to send WOL packets through VPN Tunnels and across VLANs. This would be a life saver!

Once comments are saved in a ticket/request, they can no longer be edited by users or administartors. Could we create a way for the comments to be edited by ticket owners only after the comment has been saved in a ticket? Could we set this type of field as a Read-Only or Change Permission?

Currently the only way to provide view access to all tickets is to make the user a ticket owner. Otherwise they can only view their own submitted tickets. We'd like to be able to provide view-only access to all tickets in the admin portal WITHOUT having the person be ticket owner. Also would like to have the option to provide ticket modify access without being owner. This would be for supervisory positions who need to check in on ticket details but we do not want anyone assigning them tickets.

Allow for a role that has access only to certain machines and the ability only to create and modify their SW distributions, but have access to shared distributions. An alternative would be allowing more than one organization to share software distributions and other resources

Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
• uninstall from all computers
• uninstall from selected computers
It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

When creating smart labels, you can only preview the smart label when creating it. After it's been created, modification is only possible by modifying the actual SQL query. (hardly user friendly).

Also, in addition to editing a smart label, allowing additional criteria fields to be added within the GUI would help, otherwise, the user would really know how to write either MySQL RegEx or MySql queries (both of which aren't that easy for the casual user)

New software is requiring zip files to be greater than the 2GB upload limit for the KBox 1000. This maximum size needs to be increased.

Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.

For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.

Techs may not care about aesthetics but our users do. The help desk needs a more modern user interface.
Additionally a feedback engine, like this one, for voting on feature requests would be a wonderful addition to the K1000.

We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.

Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

Under Reports/Alerts, it would be nice if the scheduling were better. As it is now, you can only schedule an alert to run every day or once a week. It would be nice if you could schedule an alert bi-weekly, monthly, yearly, etc.

I would love to see the ability to set a more specific deployment schedule for the managed installs. Make it like the patch deployment scheduling where you can pick certain day(s) of the week, specific time of day, specific date & time, etc. We have many machines that can only have software deployed to them at specific times and this would help automate that process.

Make sort order for "Move to Queue" and "New Ticket From Queue" consistent. Currently queues are listed in alphabetical order on the ticket listing page. However, when in the ticket detail page, the "Move to Queue" list is not sorted alphabetically.