SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. Additional end-user options for patch installs

    I would like to be able to give my users the flexibility to schedule installs of patches at a time that suits them ... for example, when the popup appears on the client PC, offer them a range of options such as:
    -- install now
    -- remind me in 1 hour
    -- remind me at 11:00am
    -- install when I next shut down

    736 votes
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      37 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Custom ticket fields for specific Category

      I would like to see a way to create a custom field in service desk that only shows up when a user chooses a specific topic. We have a few applications that our employees use that we want specific information about when they open a ticket for that application such as the part of the application they were in when the issue occurred. This way we can run reports to see how often issues in a specific part of the software are occurring.

      I would like to see this so we can get the information we need without having unnecessary…

      428 votes
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        25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow Parent tickets to pass fields to child tickets

        Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.

        397 votes
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          17 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
        • Location Overview

          When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.

          383 votes
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            7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          • Provide option for logs to go to syslog server. Eliminate need to download logs for IA compliance.

            Eliminate need to download logs for long term storage as needed for IA compliance.

            249 votes
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              15 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
            • Add support for Security Assertion Markup Language (SAML) to the User Portal (i.e. implement a Shibboleth SP)

              Please add support for Security Assertion Markup Language (SAML) OASIS standard to the K1000 User Portal and Administrator Interface by including the Shibboleth2-sp FreeBSD port in the K1000 appliance.

              Security Assertion Markup Language (SAML) is an OASIS open standard for federated authentication and authorisation which is increasingly widely supported by academic institutions, online journals and industry partners (https://www.oasis-open.org/standards#samlv2.0). It is particularly suited to the move to cloud hosted solutions and Software as a Service (SaaS) where identity management and desktop management may be provided by separate organisations. In addition it allows true Single Sign On for locally and…

              220 votes
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                14 comments  ·  Single-Sign-On  ·  Flag idea as inappropriate…  ·  Admin →
              • Dell KACE integrated Remote Control Solution

                Dell KACE likes to tout integration with Bomgar and other various remote support utilities making it more or less remote support agnostic. Integration is good and fine, but why not have a built in remote support option that allows an end user to request remote support immediately when they log a ticket? Many of the products in KACE competes with come with their own remote support solution that works with the same agent used for management. It would make sense that KACE have the same while allowing integration for those set on a specific product.

                182 votes
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                  9 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                • Increase max zip file upload size from 2GB

                  New software is requiring zip files to be greater than the 2GB upload limit for the KBox 1000. This maximum size needs to be increased.

                  117 votes
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                    planned  ·  13 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                  • Asset Permissions

                    Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.

                    For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.

                    110 votes
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                      planned  ·  8 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide Database schema

                      I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.

                      55 votes
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                        3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Include scripts, distributions, WOL, and patch schedules as machine action options

                        This way we could easily and quickly run a script, deploy a software package, or initiate a patch schedule (for just that machine) right from the machine list or machine detail page. Would be extremely handy, browser-agnostic, and save a lot of time.

                        For example, if you have the two free Bomgar licenses and chose the hosted option you could initiate a Bomgar session with one or two clicks from the machine page without sending an e-mail message. Or if you are working on getting your patches up-to-date you could focus on one machine and kick off a patch schedule…

                        45 votes
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                          planned  ·  6 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                        • Check client IP address when agent checks in.

                          We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

                          34 votes
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                            2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                            planned  ·  Dean Wade responded

                            We will fix the underlying issue of targeting the client system, but not sure we will implement the fix in this way. Either way, it’s in our plans to address

                          • Support for Dell hardware (SNMP) and transfer to the inventory

                            Since almost every SNMP tool is able to access the Dell enterprise MIB i really wonder why THE Dell tool does not support it's own systems. (K1000 can only access the standard MIB!). Dell would only have to add the Dell enterprise MIB, which should be no effort at all.

                            What I want in the end:
                            Scan for SNMP devices like Switches, Printers, etc... and add them to the inventory automatically.
                            Essential information: Device name, IP, Model, Service Tag

                            Otherwise you would have to enter the information by hand. Especially the service tag is needed to get the Dell service…

                            33 votes
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                              3 comments  ·  Agentless  ·  Flag idea as inappropriate…  ·  Admin →
                              planned  ·  Ken Galvin responded

                              Update: You are likely aware that we added the ability for you to add custom SNMP OID GETs in v6.3. We also have established a tag on ITNinja (and added a “how to” there) regarding SNMP customization with the expectation that our Ninjas will request and share information on how to get just the info they need, I hope this helps. In the following release, we will have new fields in which to map the collected data in addition to the ones with which are a already familiar.

                            • Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

                              Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

                              32 votes
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                                5 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                planned  ·  Dean Wade responded

                                Customizable list views will be part of the 6.0 release late this year.

                              • Limit access to report categories and asset types by role or user label

                                I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.

                                29 votes
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                                  planned  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • Better Alert Scheduling

                                  Under Reports/Alerts, it would be nice if the scheduling were better. As it is now, you can only schedule an alert to run every day or once a week. It would be nice if you could schedule an alert bi-weekly, monthly, yearly, etc.

                                  25 votes
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                                    planned  ·  2 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Managed Install Scheduling

                                    I would love to see the ability to set a more specific deployment schedule for the managed installs. Make it like the patch deployment scheduling where you can pick certain day(s) of the week, specific time of day, specific date & time, etc. We have many machines that can only have software deployed to them at specific times and this would help automate that process.

                                    25 votes
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                                      planned  ·  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Be able to change asset type from computer to own defined asset type

                                      Today (v6) if you setup an agentless device they will all automatic be created as an asset type of "computer". However, most likely you will have created your own asset types like switches, printers etc that are also network devices however not computers. This will create confusion since you can have two assets with the same name but only one of them will be linked to the correct device. You can of course make a workaround and add the asset type in a separate field in the computer asset. However, if you make a listing then of asset type computers…

                                      22 votes
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                                        1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        planned  ·  Dean Wade responded

                                        We will provide chassis specific templates in a future release that can be used for this purpose

                                      • Online Kscripts - Add 'Run on next connect if Offline'.

                                        Online Kscripts - Add 'Run on next connect if Offline'. Many times a system goes offline when a scheduled script was supposed to run. Adding in this feature would insure that machine still ran the script. Currently we are always troubleshooting, "Is scripting broken?", versus "Did konductor NOT assign the machine the script". If we had this feature we could focus on machines that have a broken scripting mechanism.

                                        19 votes
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                                          planned  ·  0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Correct "Move to Queue" sort order when in ticket detail

                                          Make sort order for "Move to Queue" and "New Ticket From Queue" consistent. Currently queues are listed in alphabetical order on the ticket listing page. However, when in the ticket detail page, the "Move to Queue" list is not sorted alphabetically.

                                          18 votes
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                                            3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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