SMA (K1000)

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  1. Get rid of 'All Devices' in Patch Management

    Get rid of the check box (or GREATLY restrict access or Allow it to be disabled) for 'All Devices' in Patch Management. This box is extremely dangerous and can be devastating to companies. If you really need to patch to all devices at once then build a LABEL so that you are fully aware of what you really intend to do. We have had several people select that box when rolling patches to a handful of servers (thinking 'yeah, I want to patch all my systems in this patch schedule'), rebooting ALL systems in the middle of the day.

    115 votes
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      8 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Service Desk Module Hours of Operation

      Allow configuration of service desk hours of operation. The benefit of having this feature would be to treat all open tickets as if they are in a stalled state during non-business hours which would disable escalation emails.

      Having hours of operation should also have the ability to notify submitters of tickets via email using a customizable message. (thanks for your email, helpdesk is closed, your ticket will be processed during business hours, call (xxx) xxx-xxxx for critical issues etc etc)

      18 votes
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        5 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      • Add support for TLS 1.1 and 1.2

        All customers subject to NIST and PCI DSS are in the process of disabling SSLv3 and TLS1.0 on all their systems. KACE needs to add support for TLS 1.1 or 1.2 for the appliance web portals and clients communication in order for us to still be able to use the product. If you disable SSLv3 (as recommended by everyone) according to technical support (SR Number:2819691) this breaks the HTTPS client communication with the appliance.

        63 votes
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          4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

          Starting in version 7.0, the K1000 Systems Management Appliance supports and prefers version 1.2 of the Transport Layer Security (TLS) protocol in the appliance web portals and client communication. Versions 1.1 and 1.0 are also supported, but version 1.2 is preferred.

        • MIB file upload for use with SNMP monitoring/inventory.

          The Webinar on the K1000 v6.3 features showed SNMP monitoring of devices using OIDs entered by hand. Having to locate, identify, test, then hand enter an OID is not convenient and very time consuming. Most devices that use SNMP have MIBs files available detailing their use of OIDs.

          I want to be able to import a MIB file, apply this to one or more devices for SNMP monitoring and/or inventory, then choose from the labels found in the MIB for the OIDs rather than having to enter the OID I want to use manually.

          It would be even nicer if…

          29 votes
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            1 comment  ·  Agentless  ·  Flag idea as inappropriate…  ·  Admin →
          • Retire Users - Helpdesk

            There should be a way to *retire* users especially when using the helpdesk module/ticketing system.

            Sinces users are tied to helpdesk tickets, deleting users would not be an option since that would affect tickets (blank space for ticket usernames).

            943 votes
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              43 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow users to download on any computer regardless of assignment (v7.0.121306)

              In versions 6.4 and older users were able to download software from the User Portal on any computer. In version 7.0 KACE now only allows users to download software to computers that are assigned to them.

              This is extremely inconvenient for shared computers. In conference rooms, users aren't able to download software for trainings until the computer checks-in, which for our environment is 2 hours, and by then the meeting is done. This also affects computers used by multiple users in shifts. If our devs put out a new version of software between shifts, the second shift users aren't able…

              103 votes
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                21 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                This issue was confirmed as fixed in version 7.1.
                Thank you for bringing this to our attention and your patience in awaiting a response.
                We are trying to work through the suggestions, and are starting to reach out to review findings before updating status. You are correct, this should have been changed to complete with the 7.1 release.

              • Detect Out of Office Reply's and Non delivery Reports

                Currently the kbox handles out of office reply's and non delivery reports as normal e-mail.

                this causes the following issues.
                - closed tickets are reopened
                - mail loops are created.

                I think the kbox should inspect the Return-Path: header of an e-mail on arrival.

                If the return-path is empty or like
                Return-Path: < >

                Then it is an auto-reply message..

                if the message can not be attached to an existing ticket, log and drop it... no reply message.

                if the message can be attached to an existing ticket it can be done for debugging reasons.. but it should not trigger…

                464 votes
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                  10 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to send attachments (not just links)

                  Need to have the ability to add attachments via the helpdesk software that emails it to the end user like normal email.

                  Would be difficult to get end users to log into the portal & would just cause more issues. Sometimes we need to attach instructions or other pertinent info. With previous software we were able to do this, now we cannot & have to send via Outlook which defeats the purpose of helpdesk.

                  34 votes
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                    12 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    completed  ·  Nick BuonpastoreNick Buonpastore responded

                    In version 6.3, we added the ability to include a direct link to download an attachment as part of the email template that is sent when a Comment is submitted.

                  • Remove -+-+- Please reply above this line to add a comment -+-+- line in email

                    In KACE 6.3 when i send an email the line:

                    -+-+- Please reply above this line to add a comment -+-+-

                    is added automatically to the email, this doesn't look very nice, we would like to be able to delete it, or at least be able modify it into our own language.

                    75 votes
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                      9 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow parent ticket to be closed when all child tickets are closed

                      Basically the idea would be to allow a checkbox option that says;

                      If the child tickets in a process are all set to close, on the last child ticket close, close the parent ticket.

                      25 votes
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                        0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                      • Edit Attachments in the Knowledgebase Section

                        We would like an enhancement done to the Knowledgebase section so that we could edit or delete attachments within the knowledgebase article instead of having to delete the whole article and set up new with the amended attachments

                        38 votes
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                          4 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add multiple approvers to the K1000

                          Allow the K1000 to have multiple approvers for the the Help Desk portion. One approver is not enough for certain help desk functions.

                          408 votes
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                            25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                          • add a run now option for managed installations

                            Currently only scripts have a run now option. Would be great to have one for Managed Installations instead having to run inventory on machines to immediately start the installs.

                            868 votes
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                              23 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                            • Patching Schedule Options

                              When scheduling deployments on patching, it would be nice to set up a schedule to run on the first Thursday of each month, second Saturday, etc.
                              This way you could schedule a patch job to run the second Wednesday of the month after Patch Tuesday instead of changing the schedule date manually each month.

                              393 votes
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                                34 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • Retire computers

                                Ability to retire a computer and keep all information but not contact it any more or have it count against licenses.

                                1,252 votes
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                                  58 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • User Portal- Progress bar on software download/installation

                                  There should be a progress bar while user downloading / installing the software package from the user portal

                                  585 votes
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                                    33 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add agent support for VMware ESX server

                                    Need to be able to inventory VMware ESX servers. I have an increasing number of ESX servers that are invisible to my hardware inventory.

                                    90 votes
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                                      13 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow multiple attachments in HelpDesk

                                      I am in help desk and I want to add two .png screenshots as attachments to the ticket. I have to add one attachment, save the ticket, and then add another attachment with image 2.

                                      It would be very nice to be able to use the control key to select and upload multiple attachments at the same time.

                                      191 votes
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                                        13 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to archive closed support tickets

                                        It would be nice to archive closed support tickets to allow better report processing and allow us to search for closed tickets without having them displayed when viewing "all support tickets"

                                        0 votes
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                                          1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                          completed  ·  Dean WadeDean Wade responded

                                          This will be delivered as part of the 5.4 release this Fall.

                                        • K1000 Agent upgrade overwrites values of 'userinit' registry key

                                          When there is an upgrade to K1000 agent it:
                                          - moves the values from 'userinit' to 'userinit replace'
                                          - overwrites these values in the 'userinit' field to contain 'kuserinit' ONLY and drops off anything else that was listed in here

                                          NOTE: both these registry keys are located in hkey_local\software\microsoft\windowsnt\currentversion\winlogon\userinit.reg)

                                          We use finger print software and at installation of this fingerprint software it places the 'dpagent.exe' in the 'userinit' field ALONG with 'userinit'. Once the K1000 agent upgrade happens - you can imagine all our finger print readers quit working and the calls to our Help Desk from users began as…

                                          1 vote
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                                            3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                                            completed  ·  Ken GalvinKen Galvin responded

                                            This was actually fixed in v6.0. We no longer overwrite the UserInit registry, but will just replace userinit.exe with KUsrInit.exe and preserve the other values.

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