SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Improved handling of 64 bit Windows

    Running scripts on 64bit clients are limited to the 32bit environment. An example is registry keys. There is no way to access the 64bit registry hive as the kbox client only sees the wow6432node, 32bit, registry hive.

    628 votes
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    49 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

    In 10.0 this problem was solved natively.
    Example for runkbot task to check registry key exist on 64 bit OS
    HKLM\Software\ABC (No extension, this is checking under HKLM\Software\WOW6432Node\ABC)
    HKLM32\Software\ABC (32 extension specified, so checking HKLM\Software\WOW6432Node\ABC)
    HKLM64\Software\ABC (64 extension specified, so checking HKLM\Software\ABC, not the WOW6432Node redirect)
    We added “NAT” extension in addition to 32 and 64, which would mean use the OS native (64 on 64 bit OS, 32 on 32 bit OS).
    64 bit OS HKLMNAT\Software\ABCHKLM\Software\ABC
    32 bit OS HKLMNAT\Software\ABCHKLM\Software\ABC (there is no redirect space anyway on 32 bit OS)

  2. Ability to Upgrade Hard Drives or Add to Array on K1100

    I would very much like to be able to increase the capacity of the K1100 by adding disks to the array. The current disk allocation does not serve my needs and I don't even want to have to think about how full the KACE drives are. There are 3 open slots for 2.5" drives that I'd like to be able to use on my very expensive KACE appliance. Thanks!

    220 votes
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    21 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Alienware needs to be added to the Dell Updates portion of the K1000.

    Alienware is a high power machine used by many businesses for graphic design. It needs to be added to the Dell Updates of the K1000.

    196 votes
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    31 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Dean Wade responded

    At this time, only business line platforms (Latitude, Optiplex, and Precision) adhere to the stricter instrumentation requirements. Alienware is considered a consumer platform and does not comply to the same driver specifications that the business line platforms do.

  4. Update BIOS that has a password

    In an enterprise environment it is common practice to have a BIOS password to stop users accidentally/deliberately accessing the BIOS and making changes that would affect the operation of the computer.

    It appears that Distribution/Dell Updates cannot update a BIOS if it has a password set. This means that I have to go to ~1000 computers and upgrade the BIOS manually which is an extreme waste of time when KACE was purchased to do that sort of stuff automatically and it can't update a Dell computer's BIOS.

    194 votes
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    declined  ·  12 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. CAS support for single sign on authentication

    Many systems use CAS to support single sign on authentication. It would be great if KBOX could support single sign on for integration with portals and other systems. Currently, KBOX only supports LDAP or local auth.

    193 votes
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    declined  ·  17 comments  ·  Single-Sign-On  ·  Flag idea as inappropriate…  ·  Admin →
  6. Inventory Only Agent

    Provide an agent that will return hardware, software, custom, and patch inventories but will not allow for patching, scripting or managed install distributions.

    182 votes
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    25 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change format of "Updated Patches Available" report to show content inline (HTML)

    Since the upgrade to 6.3 the "Updated Patches Available" report mails no longer list the patches inline. Instead, the email contains a zip file, and this is very annoying.

    130 votes
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    20 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  8. Allow agents to connect via reverse proxy using publicly trusted certificate

    With the KONEA revision for the agents the KOENA SSL certificate is being used for agent communication back to the K1000. This is a self signed certificate issued by KONEA to KONEA.

    If you install a publicly trusted certificate for your K1000 URL in your reverse proxy, the user/admin portal and the mobile app work fine. However, the agent continues to require the self signed certificate and will not connect to the K1000 using the trusted certificate.

    Why not allow the agent to use standard SSL certificate stores for communication instead of the self signed certificate?

    98 votes
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    7 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

    This will become obsolete in 11.0. We are going to route all agent communications via the Konea tunnel which uses the Konea self-signed cert. Therefore, SMA certificate will be irrelevant.

  9. 62 votes
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    9 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Consistency in OS Selection, Alert Messaging, and Scheduling

    Currently, there are several variations on common components in the K1000 admin interface that cause confusion & force workarounds. Some implementations of the OS selection force you to go in and revise all Custom Inventory Rules every time a OS update is released. Some instances of scheduling force the creation of multiple items (alerts & Wake on LAN events, for example) because they are needed multiple times in 1 week to match a patch schedule. These are the different implementations I have seen:

    1) OS Selection-
    Software Inventory: (also used for custom inventory rules) forces admins to select supported OS…

    57 votes
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    7 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  11. Concurrent License Tracking

    We would like to be able to do concurrent license tracking. Right now we only know what machines are using a license and for how long. That doesn't tell me how many people were using the software at a specific time. Even something as simple as a resettable counter for max number of simultaneous uses would be sufficient.

    55 votes
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    3 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  12. Improve search in the Knowledge Base module

    The current search in the Knowledge Base seems to only do an exact match and only a single match. For example if you search MOVE MOUSE it would return the match "Move Mouse to select text" but if you search MOUSE MOVE it would not return this. It makes searching knowledge base very limited because you can do multiple keyword searches as it stands today.

    50 votes
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    4 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  13. Run multiple scripts in a particular machine implementation with labels

    Run multiple scripts in a particular machine implementation with labels, for example want to run the Script 1, Script 2 Script Script 3 and 4 on the computer "EXAMPLE1" SCRIPTS I would create a label and add to this computer "EXAMPLE1" simple but very functional.

    48 votes
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    4 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  14. Provide NIC Teaming support in KACE appliances

    Provide NIC Teaming for the Dell KACE appliances. Since the appliances run FreeBSD64 and there has been teaming support (called LAGG in BSD parlance) for more than a decade and the KACE appliances are targeted to companies that put everything in as highly-available this should become a priority. This has been solved and would be simple to cook into the FreeBSD builds.

    http://www.gsp.com/cgi-bin/man.cgi?section=4&topic=lagg

    Mark Ringo

    47 votes
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    1 comment  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  15. Run Patching when idle

    I would like the ability to have a patching schedule based on system idle time. ie have a check box that says run when system is idle for ___ minutes.

    41 votes
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    1 comment  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  16. Better Phone support

    Kace has some of the best support staff ever, it’s just hard to make contact with them. I have needed them twice since the 5.5 upgrade and getting hold of them with limited hours and no weekend support has been difficult, communicating through their ticketing system is just painful. As a hospital that depends heavily on our Kace appliances we need the assurance that we can reach out when needed for support.

    40 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  17. Localization for dutch

    Please a localization for dutch speaking countries.
    Holland and Belgium (flamish). The UI can now somewhat be localized, but still has the english buttons and texts.

    40 votes
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    0 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  18. Team Viewer Machine Action

    A TeamViewer Machine Action would be ideal. Another option is the ability to pass an asset field as a variable to the machine action. This would allow us to use ANY machine action as you could simply use an asset field to define the command line switch you wish to send.

    38 votes
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    3 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  19. Users able to view assigned assets in service portal

    We are a video game development company and have many software titles that require a licence. We also have game development consoles and other types of hardware that are both networked and not.

    What we are doing is assigning software license assets to workstations and hardware assets to users. We can see these license and hardware assets from the admin console.

    If I view a user's workstation detailed information I can see the assigned software license assets. If I view a user detail I can see the assigned hardware assets.

    When a user logs into the K1000 service centre he/she…

    37 votes
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    3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

  20. Create Pop-up to send menssage on computer of user the change status helpdesk

    Send pop-up alert on computer to notify alteration on status of care.
    Example, IT professional answers the user and when the status changes the user receives notification warning of the changes made in the call.

    37 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your UserVoice suggestion. This request has aged without many votes, so we are going to close it and free up your votes. If you still feel that it should be reconsidered, please feel create a new UserVoice request. Thank you again for your contribution!

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