How can we improve the SMA (K1000)?

Add the ability to create a checklist and attach it to a ticket

I would like the ability to set up a checklist and attach it to a ticket. This would allow me to set up a checklist that has 15 steps in it without setting up 15 separate tickets in a process. I use checklists a lot, especially when setting up new users or reloading existing machines. It would be nice to be able to check off each step in the ticket and have it saved in case you have to come back to the process. I like the way processes work, but if you have lots of steps, creating all of those tickets and managing them becomes inefficient for simple individual steps.

For example:
1. Create AD user by copying a similar user.
2. Check groups.
3. Create Exchange mailbox.
4

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Jason McCune shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

3 comments

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  • Bryce Adams commented  ·   ·  Flag as inappropriate

    I found that something similar can be done using either drop down menus (single Select) or checkboxes. Although it can be changed after checked or selected the history Tab will show who did what, and when. I use single select and created custom fields for each step in an account creation to basically accomplish this task.

  • John Reid commented  ·   ·  Flag as inappropriate

    This option would make my life so much easier. I know I can set up a process, but I don't want to make 10 tickets for deleting a user.

  • Bryce Adams commented  ·   ·  Flag as inappropriate

    I also would like this. We currently use another system for this type of ticket management and creating full blown tickets under a process where a simple checklist would suffice seems like overkill and more work than is needed.

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