How can we improve the SMA (K1000)?

Display assets assigned to user in end-user portal

If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

The basic functionality for this already exists, as the user can filter assets when creating a ticket.

However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

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Jason shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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