How can we improve the SMA (K1000)?

HelpDesk - Ability to change/configure layout more

Being able to change the helpdesk ticket summary view columns under 'Tickets' per user or per user label, even just different between admins and users, would be handy, we have information which they do not need to see but we need at a glance. This sort of granular configuration is what a service desk needs.

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