Allow ServiceDesk user imports to update user information from AD
Importing users in ServiceDesk right now, only allows to import the users only once with their info from Active Directory. If the user's extension, department, etc, changes in AD, the scheduled user import will not update that in the ServiceDesk user list. This ends up in having discrepant info on the users.
Have tried to delete the user, and reimport, which does actually import all their update information, but loses the association of the user with the tickets they submitted, that's not even an option ...
This has been under review for 9 years. Any update? This should be something super basic to be able to map AD fields to KACE user fields, we should not be limited to the initial AD import of a user for KACE to pull information about them.