Allow custom views to be shared
Allow for custom views for tickets, assets, etc. to be shared by other users. There could be global views, team views, personal views, etc.
Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.
Ryan A. Blake commented
Please do this, especially for the ticket queue! I have to send out instructions currently for each of the views so my other managers and senior staff can see what I'm seeing. It's a pain.
Any step or task that you have to repeat over and over should be fixed and this easily meets that criteria. Sharing custom views for an would remove a huge cognitive load for most organizations who are already struggling to not drop service requests.
Craig Donnan commented
This will help prevent re-creation of the proverbial wheel in an organization. YES please!
Mark H commented
This would be a very good idea if it could be implemented. I have several technicians using the ServiceDesk but they each have a separate view of what tickets they see. So we've missed a few jobs that for some reason fall through the cracks. One is "waiting on response" because they were all using customised views that never took this "view" into account.
What I would like to do is to create a customised view that covers all new, open, re-opened, awaiting response etc and then set that as the default view for all my technicians.
But at the moment I can't do that.
Alexander Ruch commented
important! be nice and work on this feature :)
This is a basic Feature of most helpdesk systems. The more I use KACE, the less useful it seems compared to other Helpdesk Systems.
I have to know SQL to get stuff to work? WTF is that?
Brian Lawson commented
This would be awesome!
This would be great so an admin could write queries, verify they are correct, and push the views out to users who need them.