Add a "take this ticket" button
I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.
Deutsche Glasfaser commented
Since 2015 no Updates ?
This would be very helpful
Yuri Vieira commented
This would save so much time
This would save us so much trouble/confusion with multiple people trying to take the same ticket, as long as it also prevented someone else from taking the ticket within x seconds of it being taken.
Aaron Werner commented
Working in the Helpdesk module throughout the day with fast moving queues, this would save hundreds of clicks per day.