How can we improve the SMA (K1000)?

Add a "take this ticket" button

I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.

196 votes
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    Kyp Pilalas shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded  · 

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    2 comments

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      • David commented  ·   ·  Flag as inappropriate

        This would save us so much trouble/confusion with multiple people trying to take the same ticket, as long as it also prevented someone else from taking the ticket within x seconds of it being taken.

      • Aaron Werner commented  ·   ·  Flag as inappropriate

        Working in the Helpdesk module throughout the day with fast moving queues, this would save hundreds of clicks per day.

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