Add a "take this ticket" button
I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.
This would save us so much trouble/confusion with multiple people trying to take the same ticket, as long as it also prevented someone else from taking the ticket within x seconds of it being taken.
Aaron Werner commented
Working in the Helpdesk module throughout the day with fast moving queues, this would save hundreds of clicks per day.