The Knowledge Base should have an author field
The author is important, if clarification or modification is needed yesterday. This should be filled in automatically based on logged in user, but could be changed if needed. Say if a proxy was entering the article.
Dennis S. commented
I would also like to see a way to customize the Number, have a revision number and history of changes as well as the author field. We have to manage all our documents due to compliance. This would greatly help keep things like this in one system. Also, it would be nice to know who opened up the knowledge article and when.
AdminChris Blake (Admin, Quest KACE) commented
If you click the "Show all history" button at the top right of the KB, you'll know who created/edited/etc.
For those asking for more formatting options, this has been drastically improved in version 8.x and above.
For those of us who use the KB, in different countries and languages, it would be good to link with locations, so that the KB, we had control of language, by location, or in its absence, different labels, so that the KB, was easily filtered, departments, languages,..........
Hier is a link to a condensed Explanation of Knowledge Management. The guys at Dell should really read this and work-over the "Knowledge Base".
Naming this Feature of Kace a Knowledge Base is a slap in the face of every KM...
Paul Milton commented
Our work around is to use the "Importance" field for the author name. At least now we can filter by author.
Mark H commented
My organisation is starting to use the KACE KB but are finding it rather limited. Our old helpdesk system did a much better job of KBs than KACE (6.3) does. Things like Author field, date when created/published, date for review, peer reviewed, etc would be useful additions to it. Also the ability to write KBs in different fonts etc would be useful. Addition of screen shots into KBs would be very useful too.
Just my few cents worth!
Paul Cook commented
I also agree with this. Knowing the author of a KB article is always useful.
Anthony Mazzara commented
This is an area of the system that certainly needs developing. Having an Author recorded in some way would be very beneficial. It looks like this should be there with the "Show All History" link, but it does not seem to return any data.
Wes Wooten commented
I agree completely. We have just started using the knowledge base and no one ever thinks to annotate their articles. It should be tied to their login at creation and then modifiable by the creator and Admins.
The "Contributor" field is also a great idea, I hadn't thought of that. You could set that up as a comment system like in Service Desk, maybe with Owner only checkbox as well.
Bryan McGill commented
Please add the Author field. There should only be one. However, a contributor field (for secondary, tertiary, etc , ammendments) would be good too.
Paulo Araujo commented
Also missed that field.
This field is important because if someone has questions about the article, you know who to look for.
Paul Milton commented
Currently, we add the authors name and date at the bottom of the article text, and likewise if there is an attachment. Seems to be a good work around.
Kirk Mercer commented
It would be ideal for the Knowledge Base to have the same customization options that are available to the Service Desk. Custom view and advanced search, multiple databases (we have separate groups with no overlapping responsibilities making use of the same KB), and list layout customization to name a few.
At the very least, an "author field" would help to resolve many of the issues we face in developing and making use of our Knowledge Base.
Again, this would be extremely helpful to see who last updated an article. Right now there's no way to audit who submits what content.