How can we improve the SMA (K1000)?

Service Desk - Security for Choose Action Options

Allow the ability through roles to lock down the Choose Action options for users. This will keep users from making mass changes to tickets (priority, status, etc.) which can have adverse effects on other users, report statistics, etc.

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Jo Ellen Macko shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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