Email - create processes
This would allow an email to spawn a process similar to how it can spawn a ticket.
Completed in SMA 11.0
Chris Grinham commented
Is this still under review? I am trying to take an incoming email and create a rule based on subject Keywords to apply a process template automatically and cannot seem to accomplish this task
If this does not exist it most definitly should
Mosaic Forest Management commented
This feature would be a real deal maker for us to expand our use of KACE. The process ticket functionality is hamstrung for us by not allowing us to create them via 3rd party integration or email.
This feature request hasn't been commented on by KACE since since July 14, 2015. As of KACE version 10, what is the current situation on this (and other) requested features?
I also would appreciate if Kace get working on this much needed process...
Nick Kameron commented
Another request for this. We have a custom form application we built in-house that generates an email but the manual step of having to log into the Kbox and convert to a process is holding us up from completely automating this.
Khan Mohammad commented
I'm sure there have been multiple releases since this post. Was this ever implemented? I would like to utilize this method as well.
Bryce Adams commented
I would like to see this ability added.
Jennie Baartman commented
Any update on this?
Alex Jaff commented
Any update on this Quest?
Still waiting for this since two years... great job quest..
Kevin Laroche commented
This would be greatly beneficial for a process i'm developing that extracts information during the account request process and scripts it via the email triggers to kace. Without this I can simply rewrite my script to email individual tickets in a queue but this, of course, isn't ideal.
I want to automate a process using an email sent from a SharePoint form, with a customized subject line. It seems like this should be an easy step for Kace to just convert a ticket to a process, I am surprised it is not possible.
This would be useful when request need to split into two or more different tickets to their respected IT department. Such as in hiring request or termination request.
I agree with firstname.lastname@example.org. there should be a switch that can be added to an email subject line for the queue email address that would create a process ticket, instead of a regular ticket.
This is a really good idea, especially when trying to automate tickets even more. I am trying to automate with the HRIS system at my company, but it seems that it may not be a great idea to use a process, since the HR team will have to touch the KACE system just to kick it off. I would rather have the entire thing automated.
This seems like it should already function since all of the tools are there - just not the automation. You can create a ticket by email and then manually convert it to a process. There just needs to be a trigger - like subject or something - to add this step.