Just spit balling a thought that just ran through my head:
What if Lumension / Kace issued a patching notice / update to admins who register for it? It could be a weekly email thing. In it Lumension could outline newly released patches (MS, et al.) and the projected release dates from Lumension down to our Kboxes. As admins we would know that certain patches we are looking for are in the pipeline and their ETA dates. Now, as admins, we are no longer in the dark wondering where our patches may be. It would keep emails or support tickets from being produced based on 'missing patches'...of which I've sent several lately. If a support ticket of this type were put in going forward it could then become more of a request to add something that may have been overlooked. This email could also alert admins to patches that we weren’t even aware were coming down from the software manufacturer.
This feature does exist in the 5.4 versions. Go to Settings > General Settings > General Options > Administrator Email. Enabling this will cause a daily email with patches which have been added/removed/disabled.
Reuse your votes elsewhere!
This is greatly needed. We have a compliance need to track patches and project install dates. This would be a great help.
Margie Knauff commented
I just was talking to customer support about this very same issue, and they pointed me here. As a former Lumension customer, I am finding the transition to Kace for patching rather challenging because I can't tell what I will get when. It would help me greatly if, after Vendors have done a path release, there was a way I could get notification from Kace, or go to a web page on Kace, to see what they expected to have and when they expected to have it.
Yes, I agree. The 0-day patches for items such as Adobe Flash Player, I find take so long to reach my KBOX it is better for me to push it out as a Managed Installation.
Paul Martin commented
As as additional thought, after the Kbox downloads patches, the Kbox should send an email to its admin to notify that individual what patches were downloaded and are available for distribution in a given environment.