How can we improve the SMA (K1000)?

Allow 'TICK' ticket prefix to be changed

If you've renamed 'ticket' to something else (e.g. 'request', 'service call' etc.), it would seem logical to be able to change the 'TICK' prefix assigned to a ticket.

It would also be helpful to be able to apply a different prefix to a different helpdesk queue, or to rename 'TICK' in the event that you have multiple K1000s in production in different locations for different sets of users.

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    Daniel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded  · 

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    15 comments

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