How can we improve the SMA (K1000)?

security in Help Desk

Have the possibility to block certain queues from certain help desk administrators. That way different helpdesk teams can only work with their own queues and don't see confidential information in tickets from other queues.

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    levilevi shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Dean WadeDean Wade responded  · 

    We are planning on implement aspects of Role Based Access over the coming releases.

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