Dashboard for Help Desk
I would like to see a better solution for reporting on the Help Desk side, similar to the data on the summary page; Managed Operating Systems, Tasks in Progress, Distributions, ect.
I am currently reviewing 3rd party to pull this data an make it live, and would much rather the data be live in the KBOX instead of using flat data such as HTML, excel or another format. With these reports, if I want to run historical data I need to change my SQL, save the excel data or go through several steps on the help desk section, but there is no easy way to do this.
Completed in 9.0 release 8/20/2018
The best ever Service desk solution is .... WebHelpdesk, I wish K1000 Dev to look to this solution, UI and features.
Andrew Aragon commented