Customer Rule - No Email?
We need the ability to set customer rules not to email the submitter or upon ticket creation (or any other condition) as they may send to distribution lists or other ticketing systems causing a loop.
We tried removing the SMTP address from the user record, but a new records get created upon the next submit.
We used Kaseya prior and had no issue setting a simple "NoEmail" rule.
James Bullock commented
Customer Support can help with this.