How can we improve the SMA (K1000)?

Smart user labels

Smart user labels

Now it is not possible to add an smart label for users.
In the budget code, I have an number that is connected to the organisational structure. By using the seach function i can give a label to users based on a search on this budget code, but I have to relabel my users white every move inside the organisation. White smart user labels, I have to do this only once.

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  • Richard commented  ·   ·  Flag as inappropriate

    This would also be good for setting a role against users, then using the smart label in a service desk queue to allow / not allow certain users to log tickets.
    I would use this for setting generic accounts to a certain role, then disabling the generic account from logging tickets (forcing the user to log in as their user account)

  • Josh Alderton commented  ·   ·  Flag as inappropriate

    I have departments, which have machines and users. I have smart labels that detect all machines in a department, for MIs, I would like smart labels to detect all users in a department, for self service restriction.

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