How can we improve the SMA (K1000)?

Improve search in the Knowledge Base module

The current search in the Knowledge Base seems to only do an exact match and only a single match. For example if you search MOVE MOUSE it would return the match "Move Mouse to select text" but if you search MOUSE MOVE it would not return this. It makes searching knowledge base very limited because you can do multiple keyword searches as it stands today.

50 votes
Vote
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
You have left! (?) (thinking…)
Scott Mattingly shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

4 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...
  • Jesse M commented  ·   ·  Flag as inappropriate

    This is a significant deficit in this product. Modern search capabilities are expected, and rightly so. The absence of this feature makes searching for old solutions difficult at best. Even a wildcard OR, the ability to separate terms, or support for boolean would be a major improvement.

  • Scott Mattingly commented  ·   ·  Flag as inappropriate

    We have been asking for usable search for years, to the point we have put it in our requirements and as we are selecting a new solution to upgrade, we can no longer consider the K1000 because they have just not put in any effort to allow usable search. It's disappointing because it hit the mark on just about everything else.

  • Jason Clifford commented  ·   ·  Flag as inappropriate

    Search is far too common a feature in this day and age and is a part of nearly every computer, web page, and app, to have it function in such a non-standard fashion. Users are accustomed to the de facto standard way that search works in most places, so KB search should at least work similarly. Furthermore, even if you know that the search feature will match an exact phrase and only an exact phrase (as I do), that is far too restrictive to be very useful. I sometimes even have a hard time finding a KB article to send to a user when I was the one who wrote it.

  • John Williams commented  ·   ·  Flag as inappropriate

    Searching needs to be improved by searching by word instead of searching for the entire search string. It doesn't have to be on par with Google, but the current search mechanism prohibits us from truly utilizing this module.

Feedback and Knowledge Base