How can we improve the SMA (K1000)?

Drop down list of categories in the knowledge base

Pretty Simple idea - create a drop down list for the category field in the knowledge base similar to the Type field in the Asset side. This would reduce human error when creating categories, because at the current time, spelling errors can create different categories. It would allow for more structure for the knowledge base that can be defined by a KB admin instead of a user.

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Bryan Freed shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • Renee D. commented  ·   ·  Flag as inappropriate

    Anything is better than complete free-form text. I would love to see some improvement in the Knowledgebase area. Or even a kind of "tag" based field. Where when you start to type something and it suggests tags based on ones you have already added. Would like to see this for Category and Platform fields, please. :)

  • Vito Asaro commented  ·   ·  Flag as inappropriate

    I agree. A drop-down list of categories helps to reduce typographical errors and duplications of categories.

    This should also be applied to Importance. I.e., a drop-down select box for the Importance similar to what is used for the Priority of service desk tickets where the user can select from a pre-defined list, e.g., Low, Important, Reference, Critical, etc.

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