How can we improve the SMA (K1000)?

I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.

Limit user access to queues without limiting their ability to submit tickets to that queue. We have 3 queues and I do not want the user of the third queue viewing the tickets in the other 2 queues (unless it is a ticket this person submitted). Thanks.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
planned  ·  Dean Wade responded  · 

Over the next few releases, we will be implementing Role Based Access controls.

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  • Nancy Cunningham commented  ·   ·  Flag as inappropriate

    Yes! We have the same problem. We have too many queues that can be viewed by users, but we can't hide them without losing the ability to assign them as submitters. Please implement soon!

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