Allow Workflow Parent Ticket to become a child ticket of another parent ticket
Allow the Parent Ticket of a Workflow to be a Child Ticket in another Parent Ticket.
Often times, we want to use a workflow for a project, for example, a mass conversion of Windows 7 computers to Windows 10.
Being able to use a workflow helps automate the service desk side of things while ensuring that certain criteria and procedures are followed.
However, it gets a little messy when trying to see a larger "global" view of the conversion since you then have to hunt down every single Parent Ticket of the individual workflows.
It would be extremely helpful to be able to designate a Parent Ticket (or maybe Grand Parent Ticket? Master Ticket?) that all of the workflow Parent Tickets can be assigned to as Child Tickets.
This way one can quickly ascertain how the project is going overall, and easily navigate to any particular workflow and see what the status is.